Job description:

Who are we? Commissionaires Southern Alberta is a not-for-profit organization providing professional security services to the Southern Alberta region since 1937. Recognized by Forbes as one of Canada’s Best Employers of 2025, we are known for the great care we take with clients and employees alike. As part of our commitment to excellence in service and employee care, we are seeking a People & Culture Coordinator to help us continue building a supportive and efficient workplace.

Who are you?

• A team player with a “can-do” attitude.
• Highly organized and detail oriented.
• Self-motivated and eager to grow in the HR field.

Reporting to the Senior Human Resources Business Partner, the People & Culture Coordinator (PCC) is responsible for providing high quality and responsive customer service to employees and will be the first point of contact for basic enquiries related to HR associated matters and established HR policies, procedures, and guidelines. The PCC will also provide timely and effective administrative support to Human Resource programs and services, including HRIS data entry and data integrity. This is an exciting entry level opportunity to learn and strengthen your HR skills while gaining valuable HR experience in a growing organization.

Primary Duties and Responsibilities

HR Administration

• Provide administrative support and excellent customer service in functional areas of the human resources department, which may include support for recruitment and employment, personnel records, employee and/or labour relations, job evaluation, compensation management, Employment Equity/Diversity, attendance management, benefits administration, organization development and training.
• Benefits administration - responsible for keeping records up to date including processing new enrollments and amendments to coverage.
• Assist with administering WCB claims including the return-to-work program.
• Collaborate with the HR Business Partners in managing employee issues within the assigned portfolio.
• Escalate any grievances or problems of a difficult nature from employees to the HR Business Partner(s).
• Collaborate with other internal departments to gather information, solve issues and streamline processes.
• Assist and back-up to the other staff members.
• Complete Government of Canada personnel security screening applications (Security Clearances) when client requirements exist.

Systems & Reporting

• Input and maintain employee information in the HRIS (Criterion) database, including new hires and terminations.
• Assist in the completion of various monthly, quarterly, yearly reports and returns.
• Conduct exit interviews as required.
• Create Staff requests for record of employment (ROEs), send notification and update HRIS.
• Maintain employee files including filing.

Employee Support

• Point of contact / answer phone calls and e-mails for employees with regards to questions about processes, status of requests and general inquiries.
• Process and coordination of all employee leave forms including medical and Leave of Absence (LOA).
• Discrete regarding sensitive and confidential information.
• Other duties and special projects assigned including assisting staff with general queries when they visit the Human Resources department.

Education Requirements

• HR Certificate/Diploma/Degree; or combination of education and equivalent experience
• Hold or be working towards the CPHR designation an asset.
• 1–2 years of administrative experience in the field or related area is an asset

Knowledge Requirements

• Recent and relevant knowledge of HR policies and procedures.
• Basic knowledge of the Employment Standards Code of Alberta and the Alberta Human Rights Act.
• Previous experience with WCB claims is an asset
• Good knowledge of Provincial Privacy Legislation is an asset.
• Canadian Armed Forces Veteran or Royal Canadian Mounted Police Veteran.

Skills Requirements

• Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Customer service oriented.
• Strong attention to detail with high degree of accuracy.
• Self-starter with the ability to work independently with minimal guidance.
• Able to effectively collaborate and build relationships with other departments internally.
• Effectively prioritize, handle multiple tasks, and meet multiple deadlines simultaneously.
• High level of English fluency for speaking, reading, and writing.
• Excellent analytical, interpersonal and communication skills.
• Must be able to obtain and maintain a Level II Government of Canada Security Clearance.
• Display the ability to act with diplomacy, tact and professionalism at all times and to maintain an environment of confidentiality.
• Demonstrated ability to form and maintain long-term positive working relationships with diverse stakeholders.

To apply, please submit your resume and cover letter outlining how your experience aligns with the role. Applications can be submitted via Indeed or emailed to: Recruiting@cccsab.ca. Only shortlisted candidates will be contacted.

The Division respects your human rights and will accommodate protected grounds in accordance with its lawful obligations.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Vision care

Experience:

• Human resources: 1 year (required)

Work Location: In person