For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Please note there are four (4) openings available, one in each region (GTA West, GTA North, GTA East, and Golden Horseshoe), with preference given to candidates who have Canadian medical experience.

Job Title: Territory Account Manager

Reports to: Senior Manager, National Sales

Purpose of the Role

The Territory Account Manager at LifeLabs plays a crucial role promoting LifeLabs suite of services and products within Family Health Networks and large Physician group clinics. They will report to the Senior Manager, National Sales and will work closely with the Client Services, Product Specialists and Market Share Teams.

The Territory Account Manager is an expert in LifeLabs organizational capabilities, customer experience and ensures that the customers’ needs are fully understood and addressed by LifeLabs subject matter experts. They will provide leadership aligned with LifeLabs strategic objectives within their region. This role will contribute to the broader Ontario growth strategy through the disciplined execution of a regional plan.

The Territory Account Manager will foster a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality.

The position requires more than 50% travel and is eligible for a company car.

Your responsibilities will include:
Grow Market Share

• Owns and manages a Growth target supported by a strong pipeline of strategic opportunities with accountability for all stages from prospecting, qualifying, negotiating, closing and ensuring Client Services/IT/Lab Ops execute a seamless onboarding.
• Ensures clients have the optimal customer experience (CX) and effectively advocates internally to address any deficiencies in a timely and professional manner.
• Proactively address competitive threats with targeted campaigns to offer services that will enhance CX promote our brand and further entrench us as the preferred lab provider for Key client groups.

Promoting LifeLabs Products and Services:

• Ensure that LifeLabs has fully capitalized on the private pay and specialty service business with client accounts, acting as Key Account Manager to coordinate the introduction of subject matter experts (SME’s) to ensure that the physicians are aware of the Specialty and Advanced Diagnostic services offered by LifeLabs and our partners (Neuro, Fertility, Cardio, Data, Pathology and Oncology)

Building and Maintaining Relationships within FHN, Long Term Care homes and Physician Group Clinics

• Build relationships and manage service levels with local/regional external clients - develop and maintain strong relationships with physicians, nurse practitioners, medical groups, hospitals, and other healthcare organizations.

Supporting Healthcare Provider (HCP) Needs

• Provide VOC for Client Services, Operations, Marketing and Product to ensure that LifeLabs maintains the highest level of customer satisfaction and continues to meet customers’ current and future needs.
• Direct engagement with HCPs and executive leads of health care practices including family health team, outpatient clinics and Community Health centers

What you bring to the role:

• Bachelor's degree in business, Health/Life Sciences or a related discipline.
• At least 5 years of experience in similar role
• Valid Driver's License & Clean Driver's abstract.
• Demonstrated success leading Strategic Selling activities within a matrix organization.
• Expertise and demonstrated success selling healthcare services/technology to physician groups.
• A detailed and results oriented self-starter with demonstrated analytical expertise.
• Has excellent written and verbal communicator, including with senior executives.
• Exceptional leadership and interpersonal skills with a collaborative mindset.
• SalesForce.com or similar CRM expertise
• Has an entrepreneurial aptitude to develop the new role.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!