HR Shared Services Representative
About the role
External Job Description The HR Shared Service team manages employee and manager support for HR processes. The HR Shared Service Specialist responds to inquiries and processes transactions in SAP SuccessFactors via ServiceNow tickets, calls, and chat. Responsibilities include Tier 1 HR functions: new hires, terminations, data changes, leave processing, payroll, time & attendance, benefits, audits, and compliance. As the first point of contact, timely and accurate responses are critical. This role ensures adherence to SLAs, compliance with policies, and a strong customer focus.
RESPONSIBILITIES:
- Provide day-to-day support for HR processes, policies, and systems (SAP SuccessFactors, ServiceNow).
- Respond to inquiries and collaborate with HRSS Tier 2, HR COEs, and Payroll to resolve issues.
- Maintain data integrity and compliance; ensure accurate coding of employee data.
- Coordinate onboarding activities and manage HR files per statutory requirements.
- Process leave cases and update internal/external resources.
- Support HRBPs with daily HR needs; maintain shared files and databases.
- Ensure timely processing of HR forms and inquiries; furnish authorized employee info.
- Deliver superior customer service and prioritize multiple projects in a fast-paced environment.
- Perform other duties as assigned to support HR services and business needs.
QUALIFICATIONS:
- 1–3 years of HR administration experience and knowledge of statutory requirements.
- Experience with HR systems and ticketing tools.
- Strong communication, organizational, and time management skills.
- Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook).
- Ability to work independently and in diverse teams; handle confidential data discreetly.
- Bilingual: English and French Canadian.
Preferred:
- Experience with SAP SuccessFactors.
- Bachelor’s degree or equivalent experience.
#JWCanada
Internal Job Description The HR Shared Service team manages employee and manager support for HR processes. The HR Shared Service Specialist responds to inquiries and processes transactions in SAP SuccessFactors via ServiceNow tickets, calls, and chat. Responsibilities include Tier 1 HR functions: new hires, terminations, data changes, leave processing, payroll, time & attendance, benefits, audits, and compliance. As the first point of contact, timely and accurate responses are critical. This role ensures adherence to SLAs, compliance with policies, and a strong customer focus.
RESPONSIBILITIES:
- Provide day-to-day support for HR processes, policies, and systems (SAP SuccessFactors, ServiceNow).
- Respond to inquiries and collaborate with HRSS Tier 2, HR COEs, and Payroll to resolve issues.
- Maintain data integrity and compliance; ensure accurate coding of employee data.
- Coordinate onboarding activities and manage HR files per statutory requirements.
- Process leave cases and update internal/external resources.
- Support HRBPs with daily HR needs; maintain shared files and databases.
- Ensure timely processing of HR forms and inquiries; furnish authorized employee info.
- Deliver superior customer service and prioritize multiple projects in a fast-paced environment.
- Perform other duties as assigned to support HR services and business needs.
QUALIFICATIONS:
- 1–3 years of HR administration experience and knowledge of statutory requirements.
- Experience with HR systems and ticketing tools.
- Strong communication, organizational, and time management skills.
- Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook).
- Ability to work independently and in diverse teams; handle confidential data discreetly.
- Bilingual: English and French Canadian.
Preferred:
- Experience with SAP SuccessFactors.
- Bachelor’s degree or equivalent experience.
#JWCanada
About JELD-WEN of Canada
For more than 60 years, JELD-WEN® has been driving improvements in the Window and Door industry.
Since 1960, JELD-WEN has designed and manufactured beautifully detailed and reliable windows and doors. At the same time, following their commitment to creating healthier, more sustainable environments.
JELD-WEN's commitment to efficiency is evident throughout our operations and reinforced by our longstanding partnership with ENERGY STAR®. We are proud to have been named the ENERGY STAR® Manufacturer of the Year for 2021, 2022, 2023, and 2024 consecutively. Having won this prestigious award a dozen times, JELD-WEN continues to demonstrate an unwavering dedication to energy efficiency.
Depuis plus de 60 ans, JELD-WEN® est à la fine pointe des améliorations dans l'industrie des portes et fenêtres.
Depuis 1960, JELD-WEN conçoit et fabrique des fenêtres et des portes magnifiquement détaillées et fiables. Durant cette même période, suite à leur engagement à créer des environnements plus sains et plus durables.
L'engagement de JELD-WEN envers l'efficacité énergétique est évident à travers nos opérations et renforcé par notre partenariat de longue date avec ENERGY STAR®. Nous sommes fiers d'avoir été nommés Fabricant ENERGY STAR® de l'année pour 2021, 2022, 2023 et 2024 consécutivement. Ayant franchi cette étape particulière en ayant remporté ce prestigieux prix une douzaine de fois, JELD-WEN continue de démontrer un dévouement inébranlable envers l’efficacité énergétique.
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HR Shared Services Representative
About the role
External Job Description The HR Shared Service team manages employee and manager support for HR processes. The HR Shared Service Specialist responds to inquiries and processes transactions in SAP SuccessFactors via ServiceNow tickets, calls, and chat. Responsibilities include Tier 1 HR functions: new hires, terminations, data changes, leave processing, payroll, time & attendance, benefits, audits, and compliance. As the first point of contact, timely and accurate responses are critical. This role ensures adherence to SLAs, compliance with policies, and a strong customer focus.
RESPONSIBILITIES:
- Provide day-to-day support for HR processes, policies, and systems (SAP SuccessFactors, ServiceNow).
- Respond to inquiries and collaborate with HRSS Tier 2, HR COEs, and Payroll to resolve issues.
- Maintain data integrity and compliance; ensure accurate coding of employee data.
- Coordinate onboarding activities and manage HR files per statutory requirements.
- Process leave cases and update internal/external resources.
- Support HRBPs with daily HR needs; maintain shared files and databases.
- Ensure timely processing of HR forms and inquiries; furnish authorized employee info.
- Deliver superior customer service and prioritize multiple projects in a fast-paced environment.
- Perform other duties as assigned to support HR services and business needs.
QUALIFICATIONS:
- 1–3 years of HR administration experience and knowledge of statutory requirements.
- Experience with HR systems and ticketing tools.
- Strong communication, organizational, and time management skills.
- Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook).
- Ability to work independently and in diverse teams; handle confidential data discreetly.
- Bilingual: English and French Canadian.
Preferred:
- Experience with SAP SuccessFactors.
- Bachelor’s degree or equivalent experience.
#JWCanada
Internal Job Description The HR Shared Service team manages employee and manager support for HR processes. The HR Shared Service Specialist responds to inquiries and processes transactions in SAP SuccessFactors via ServiceNow tickets, calls, and chat. Responsibilities include Tier 1 HR functions: new hires, terminations, data changes, leave processing, payroll, time & attendance, benefits, audits, and compliance. As the first point of contact, timely and accurate responses are critical. This role ensures adherence to SLAs, compliance with policies, and a strong customer focus.
RESPONSIBILITIES:
- Provide day-to-day support for HR processes, policies, and systems (SAP SuccessFactors, ServiceNow).
- Respond to inquiries and collaborate with HRSS Tier 2, HR COEs, and Payroll to resolve issues.
- Maintain data integrity and compliance; ensure accurate coding of employee data.
- Coordinate onboarding activities and manage HR files per statutory requirements.
- Process leave cases and update internal/external resources.
- Support HRBPs with daily HR needs; maintain shared files and databases.
- Ensure timely processing of HR forms and inquiries; furnish authorized employee info.
- Deliver superior customer service and prioritize multiple projects in a fast-paced environment.
- Perform other duties as assigned to support HR services and business needs.
QUALIFICATIONS:
- 1–3 years of HR administration experience and knowledge of statutory requirements.
- Experience with HR systems and ticketing tools.
- Strong communication, organizational, and time management skills.
- Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook).
- Ability to work independently and in diverse teams; handle confidential data discreetly.
- Bilingual: English and French Canadian.
Preferred:
- Experience with SAP SuccessFactors.
- Bachelor’s degree or equivalent experience.
#JWCanada
About JELD-WEN of Canada
For more than 60 years, JELD-WEN® has been driving improvements in the Window and Door industry.
Since 1960, JELD-WEN has designed and manufactured beautifully detailed and reliable windows and doors. At the same time, following their commitment to creating healthier, more sustainable environments.
JELD-WEN's commitment to efficiency is evident throughout our operations and reinforced by our longstanding partnership with ENERGY STAR®. We are proud to have been named the ENERGY STAR® Manufacturer of the Year for 2021, 2022, 2023, and 2024 consecutively. Having won this prestigious award a dozen times, JELD-WEN continues to demonstrate an unwavering dedication to energy efficiency.
Depuis plus de 60 ans, JELD-WEN® est à la fine pointe des améliorations dans l'industrie des portes et fenêtres.
Depuis 1960, JELD-WEN conçoit et fabrique des fenêtres et des portes magnifiquement détaillées et fiables. Durant cette même période, suite à leur engagement à créer des environnements plus sains et plus durables.
L'engagement de JELD-WEN envers l'efficacité énergétique est évident à travers nos opérations et renforcé par notre partenariat de longue date avec ENERGY STAR®. Nous sommes fiers d'avoir été nommés Fabricant ENERGY STAR® de l'année pour 2021, 2022, 2023 et 2024 consécutivement. Ayant franchi cette étape particulière en ayant remporté ce prestigieux prix une douzaine de fois, JELD-WEN continue de démontrer un dévouement inébranlable envers l’efficacité énergétique.