Investigation Officer
About the role
Job Description
What will you do?
- Responsible for managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury/Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.
- Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work.
- Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day-to-day handling of cases.
- Support the process of creating, updating and maintaining desk procedures.
- Strict adherence to policies and regulatory requirements is observed.
- Adhere to the International and Global Operations Objectives.
- Use in-house and online tools to investigate cases in order to reduce investigation costs.
- Deliver high quality, timely and error-free service to clients and service partners.
- Ensure that investigations related to our Top Tier clients are handled in a timely and effective manner.
- Display good judgment and decision-making skills in dealing with investigations.
- Identify and aggressively manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders.
- Effectively interact with Account Managers, Branches, Trading /Operations staff and all clients in the handling and resolution of inquiries and discrepancies.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
- Seeks opportunities to share information with colleagues.
- Identify departmental system or process changes to streamline and/or improve service and efficiency.
- Identify internal service gaps provided by Nostro to clients, as well as service gaps provided to Nostro from correspondent banks.
- Responsible for personal development and cross-training coordination / participation as identified through ongoing business / department needs analysis.
- Demonstrates flexibility to assume project work outside of the general investigation process as determined by management.
Working hours : 5PM-2AM
What do you need to succeed?
Must-have
- 1+ years of experience in investigations or in a banking operations/trading activity role.
- Highly developed communication skills, strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills, motivational ability, inter personal relationship skills.
- Diplomacy and tact to deal with all levels of internal and external clients
- Strong ability to exercise a high degree of judgement and negotiation
- Knowledge of RBFG applications (e.g. BESS, EGL)
- Extensive knowledge of Treasury/Retail Operations, its procedures, systems (primarily Rimms, Rats, StorQM, Intellimatch, Intellitracs, Branch procedures RFX)
- Strong understanding of banking and capital markets practices and activities
- Solid knowledge of international banking procedures and policies, industry standards and best working practices.
- Knowledge and understanding of Nostro Standing orders and audit/SOX requirements.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-17
Application Deadline:
2025-12-12
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Investigation Officer
About the role
Job Description
What will you do?
- Responsible for managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury/Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.
- Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work.
- Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day-to-day handling of cases.
- Support the process of creating, updating and maintaining desk procedures.
- Strict adherence to policies and regulatory requirements is observed.
- Adhere to the International and Global Operations Objectives.
- Use in-house and online tools to investigate cases in order to reduce investigation costs.
- Deliver high quality, timely and error-free service to clients and service partners.
- Ensure that investigations related to our Top Tier clients are handled in a timely and effective manner.
- Display good judgment and decision-making skills in dealing with investigations.
- Identify and aggressively manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders.
- Effectively interact with Account Managers, Branches, Trading /Operations staff and all clients in the handling and resolution of inquiries and discrepancies.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
- Seeks opportunities to share information with colleagues.
- Identify departmental system or process changes to streamline and/or improve service and efficiency.
- Identify internal service gaps provided by Nostro to clients, as well as service gaps provided to Nostro from correspondent banks.
- Responsible for personal development and cross-training coordination / participation as identified through ongoing business / department needs analysis.
- Demonstrates flexibility to assume project work outside of the general investigation process as determined by management.
Working hours : 5PM-2AM
What do you need to succeed?
Must-have
- 1+ years of experience in investigations or in a banking operations/trading activity role.
- Highly developed communication skills, strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills, motivational ability, inter personal relationship skills.
- Diplomacy and tact to deal with all levels of internal and external clients
- Strong ability to exercise a high degree of judgement and negotiation
- Knowledge of RBFG applications (e.g. BESS, EGL)
- Extensive knowledge of Treasury/Retail Operations, its procedures, systems (primarily Rimms, Rats, StorQM, Intellimatch, Intellitracs, Branch procedures RFX)
- Strong understanding of banking and capital markets practices and activities
- Solid knowledge of international banking procedures and policies, industry standards and best working practices.
- Knowledge and understanding of Nostro Standing orders and audit/SOX requirements.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-17
Application Deadline:
2025-12-12
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.