Under the general supervision of Services Manager, the Scheduling Assistant is responsible for coordinating all shift schedules and filling any vacant shifts to ensure all staff will take shifts in all programs based on required standards.

Education & Experience

• Education/training in a health or related business field and a minimum of one year of experience in a customer service field. Experience in providing customer service in a health/home care setting, or other long-term care/retirement facility or comparable health care service is a strong asset.
• Proficiency with computers and general office software (MS Office Suite), as well as demonstrated ability to learn and use scheduling software tools.
• Must possess above average interpersonal skills as it pertains to community support care, as well as customer service and organizational skills.
• Experience handling support worker and person serve concerns and a strong desire to provide the highest quality of service is extremely important. Must be self-motivated.
• Must be able to work under time pressures and manage multiple demands simultaneously.
• Excellent telephone etiquette and communication skills are necessary.
• Previous experience in scheduling staff such as updating their timesheets, creating schedules, and using scheduling software is an asset.

Requirements Skills

• Must be fluent in both verbal and written English.
• Perfect communication skills.
• Working knowledge of creating and managing schedules
• At least for 2 years of work experience in scheduling in a Canadian institute
• Being a scheduling supervisor or coordinator is an asset
• Working as a scheduler in an organization similar to LMSCL is also an asset
• Ability to work effectively as part of a team and possessing managerial skills are necessary

General Roles and Responsibilities

• Schedules urgent and planned vacant shifts of LMSCL homes
• Schedules shifts and hours by matching support workers qualifications and availability to clients' needs.
• Scheduling and maintaining support workers based on the needs of all new and current clients.
• Remains in constant contact with the support worker for the purpose of maintaining both regular and on-call availability of Support workers schedules, as well as keeping a pulse on staffs concerns and issues.
• Responsibility of filling or covering the shifts of staff’s time- off request, including last minute called in sick.
• Responsible in monitoring the staff’s (regular, part-time, or casual) working hours based on the BCGEU Social Services Collective Agreement., as well as keeping a pulse on staffs concerns and issues.
• Participates in on-call rotation as required.
• Work with Case Managers and management team to assist in resolution of service issues and vacant shifts.
• Provides any required reports or consultations on staff matching with programs to the management team.
• Fulfills other tasks relevant to the job description that is not listed above but assigned by Services Manager. Remains in constant contact with the support workers for the purpose of maintaining both regular and on-call availability of Support workers schedules,
• Communicate with other team members and assure all issues are resolved in the quickest time

Job Type

In-person

Job Type: Full-time, Contract-base

Contract length: Initial contract is 12 months, with possibility of renewal on an annual basis ( this is a long-term position) based on performance and company needs

Pay Grade

Salary: $25.00 before successful completion of probation and $27.00 per hour after that.

Probation

Three months. It can be extended for another three months if deemed to be insufficient to make a decision.

Schedule and work hours

• Regular workdays will be Thursday to Sunday (1 PM-11 PM)
• 40h/week
• Note: Please make sure about your availability before applying for this position

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• RRSP, LTD

Note: Benefits will be provided upon successful completion of probation or after 3 months from the start in case of extension of probationary period.

Work Location

Head office at #313 - 8495 Ontario Street, Vancouver, BC V5X 3E8

Expected Start Date

As soon as possible

THIS IS A NON-UNION POSITION