Position Description & Qualifications

Position Summary

The Director leads Serco Canada's government relations, corporate communications, public affairs, and stakeholder engagement strategies. The role supports business growth, customer relationships, and Serco's reputation across Canada.

The Director serves as Serco Canada's primary lead for Ontario provincial government relations and supports federal engagement in coordination with the Managing Director, Business Development, and Serco-NA functional leaders.

The role provides clear messaging, political and policy insight, executive support, issues management, and coordinated engagement across Business Development, Operations, Legal, Human Resources, and Program Leadership.

Reporting and Alignment

Direct report to the Managing Director, Serco Canada Inc. Dotted-line functional alignment to Serco-NA Government Relations for federal strategy, lobbying compliance, stakeholder planning, and political/policy insight. Dotted-line functional alignment to Serco-NA Communications & Marketing for brand consistency, media relations, messaging, and external communications standards. Dotted-line functional alignment with Canada Business Development Leadership to align with national growth strategy and capture-specific priorities on key pursuits and recompetes

Key Accountabilities

Government Relations and Public Affairs

Develop and execute Serco Canada's government relations strategy in support of growth, customer, and operational priorities. Build and maintain relationships with Members of Parliament, Ministers' Offices, political staff, federal and provincial officials, Crown corporations, and industry stakeholders. Monitor policy, legislative, regulatory, procurement, and political developments affecting Serco Canada. Advise leadership on emerging risks, opportunities, government priorities, and engagement strategies. Support executive participation in government meetings, conferences, consultations, and stakeholder forums. Ensure compliance with applicable lobbying registration and reporting requirements.

Stakeholder Engagement

Develop and maintain a practical, enterprise-wide stakeholder engagement program. Strengthen relationships with government customers, industry associations, Indigenous partners, community organizations, educational institutions, service providers, and strategic partners. Coordinate stakeholder outreach across business units to support customer relationships and Serco's external profile. Support Indigenous partner engagement where relevant to procurement, reconciliation, and community commitments.

Communications and Brand Management

Support Serco Canada's communications, marketing, and brand strategy in alignment with Serco-NA Communications & Marketing. Lead media relations activities and coordinate responses to public inquiries. Oversee press releases, executive communications, presentations, marketing materials, social media content, and stakeholder communications. Ensure consistent messaging, branding, and external communications across Serco Canada. Promote Serco's capabilities, success stories, contract milestones, and community impact.

Corporate Reporting and Executive Support

Prepare executive briefings, stakeholder reports, speeches, messaging, presentations, and government engagement materials. Support annual business reviews, customer briefings, leadership presentations, and major organizational announcements. Provide clear, concise briefing notes for meetings with federal, provincial, and industry stakeholders.

Issues and Reputation Management

Monitor issues that could affect Serco's reputation, customer relationships, regulatory environment, or operations. Support crisis communications and issues management planning. Coordinate cross-functional responses to stakeholder, media, or government inquiries. Recommend mitigation strategies for political, policy, procurement, and reputational risks.

Policy, Research, and Market Intelligence

Track federal and provincial policy developments relevant to Serco Canada's business sectors. Conduct stakeholder and environmental scans to support strategic planning and business development. Analyze government priorities, procurement initiatives, budgets, mandate letters, and market trends. Provide practical insights and recommendations to leadership based on political, policy, and industry developments.

Leadership Responsibilities

Lead and coordinate corporate affairs activities across Serco Canada. Guide communications resources and embedded government relations personnel. Build strong working relationships with operations, business development, legal, HR, and corporate functions. Represent Serco Canada in selected industry associations, forums, conferences, and stakeholder engagements. Champion Serco's values, ethical business practices, professionalism, accountability, innovation, and customer focus.

Required

Qualifications and Experience

Bachelor's degree in Public Policy, Political Science, Communications, Public Administration, Journalism, Business Administration, or a related field. 8-12 years of experience in government relations, public affairs, communications, public policy, legislative affairs, or related fields. Strong understanding of Canadian federal and provincial government structures, policy development, and decision-making processes. Experience building relationships with government officials and external stakeholders. Excellent written and verbal communication skills, including executive-level briefings and presentations. Strong political judgment, stakeholder management skills, and ability to operate in a regulated, government-facing environment.

Preferred

Experience in defence, aerospace, transportation, employment services, citizen services, public service delivery, or government contracting. Experience working with Ontario provincial ministries, Parliament, federal departments, central agencies, Crown corporations, National Defence, PSPC, or related institutions. Experience supporting business development, capture, customer engagement, or public sector procurement activities. Experience engaging Indigenous organizations or partners in a government or regulated industry environment. Bilingualism in English and French is an asset.

Knowledge, Skills, and Competencies

Government relations and stakeholder engagement

Public affairs, policy analysis, and political risk assessment Strategic communications, media relations, and brand alignment Executive briefing, writing, and presentation skills Public sector business development and customer engagement Issues management and reputation management Collaboration, influence, business acumen, and judgment

Security Requirements

Ability to obtain and maintain a Government of Canada security clearance at the level required for assigned responsibilities.

Proposed Supporting Structure

Manager, Communications and Marketing

Corporate communications

Media monitoring and engagement Social media and content development Brand management Marketing campaigns Event support

Program-Embedded Government Relations Advisor(s)

Support specific Serco portfolios, including Defence, Employment Services, Citizen Services, Transportation, and other growth areas. Track policy and stakeholder developments. Support customer engagement, issues management, briefing materials, and stakeholder communications. Ensure alignment with Serco Canada and Serco-NA government relations priorities.

Why This Level Works for Serco Canada

A Director, Corporate Affairs and Government Relations is appropriately scaled to Serco Canada's current size and maturity while creating a clear path to expand as federal presence and government relations requirements grow.

Provides dedicated Ontario provincial government relations capability. Creates a single coordinating point for federal engagement, communications, stakeholder relations, and external affairs. Maintains dotted-line alignment with Serco-NA Government Relations and Serco-NA Communications & Marketing. Supports defence, employment services, citizen services, transportation, and future growth initiatives. Provides executive support to the Managing Director and a scalable path to a future Vice President role if needed.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.