On-site HVAC Scheduler / Dispatcher
Top Benefits
About the role
Be part of the future! We are a team dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.
What Do We Offer
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
What You Will Do Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
How Will You Do It
- Receives customer requests for unscheduled or scheduled service.
- Coordinates labor scheduling to align technician to the appropriate customer and service need.
- Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
- Answer any customer inquiries and resolve or escalate customer issues, as appropriate.
- Debrief activities daily
- Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
- Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
- Scheduled Service Visits – on time
- Parts ordering/PO creation support
- Start-up support
- Customer PO confirmation
- WIP Management
- Auto SR quotes
- Reconcile exceptions (SIR and AP)
- Attend weekly planning/scheduling meeting
- Service + rewards
- Assist with monitoring of time and expense reporting submission
- Review and correct unassociated time for timesheets for technicians
- Other duties and administrative activities as assigned.
Required What we look for
- High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Preferred
- Associates degree preferred
- Experience and/or basic project accounting or costing principals is desired
HIRING HOURLY RANGE: $ 31.25 – 41.00/hr. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site.
About Johnson Controls
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry. For more information, visit www.johnsoncontrols.com.
On-site HVAC Scheduler / Dispatcher
Top Benefits
About the role
Be part of the future! We are a team dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.
What Do We Offer
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
What You Will Do Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
How Will You Do It
- Receives customer requests for unscheduled or scheduled service.
- Coordinates labor scheduling to align technician to the appropriate customer and service need.
- Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
- Answer any customer inquiries and resolve or escalate customer issues, as appropriate.
- Debrief activities daily
- Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
- Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
- Scheduled Service Visits – on time
- Parts ordering/PO creation support
- Start-up support
- Customer PO confirmation
- WIP Management
- Auto SR quotes
- Reconcile exceptions (SIR and AP)
- Attend weekly planning/scheduling meeting
- Service + rewards
- Assist with monitoring of time and expense reporting submission
- Review and correct unassociated time for timesheets for technicians
- Other duties and administrative activities as assigned.
Required What we look for
- High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Preferred
- Associates degree preferred
- Experience and/or basic project accounting or costing principals is desired
HIRING HOURLY RANGE: $ 31.25 – 41.00/hr. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site.
About Johnson Controls
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry. For more information, visit www.johnsoncontrols.com.