Under the general supervision of the Appeals Manager, the Front Counter Clerk Information Clerk is responsible for front-line and over-the-counter informational inquiries from the general public.

As the Front Counter Information Clerk you will:

• Provide customer service related to all services within the City Clerk Department
• Support and assist Board of Revision Activities
• Processes transaction for the sale of merchandise, souvenirs (pins), publications, photocopies, and other City Clerk department services
• Complete and process Marriage Licence applications
• Process various legal documents, obtain authorized signatures and apply the City of Winnipeg official Corporate Seal
• Provides clerical and administrative support to the department
• Support and assist the Senior Election Officer in the Civic Elections and By-Elections

Your education and qualifications include:

• Excellent verbal and written abilities in both English and French.

• High school diploma or equivalent.

• Previous experience in an administrative/clerical environment.

• Previous customer service experience.

• Proficient in Microsoft office applications at a basic level (Word, Excel, Outlook).

• Ability to maintain composure and deal tactfully and diplomatically with customers in stressful situations.

• Ability to compute accurate mathematical calculations.

• Ability to exercise sound judgment and react resourcefully under pressure.

• Ability to communicate effectively verbally with a diverse clientele, with patience, authority and empathy.

• Ability to communicate in writing in a professional, and diplomatic manner maintaining confidentiality and sensitive information.

• Data entry and verification skills with the ability to verify data with accuracy across various sources.

• Ability to establish and maintain good working relationships with all levels of the organization.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions of employment:

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Completion of a Police Information Check, at candidate expense, satisfactory to the City of Winnipeg prior to finalization of employment offer
• Availability to work varied hours and over time as required