Company Description Custom Energized Air (CEA) is a comprehensive provider of compressed air technology, distribution, and usage solutions for customers across Western Canada. Since 1999, CEA has delivered premium products from world-class manufacturers, along with strong technical support to help clients overcome operational challenges and reduce downtime. The company’s Edmonton facility designs and builds engineered systems and valve automation solutions in collaboration with end users and consulting engineers. CEA also services what it sells, both in-house and on-site, offering everything from complete rebuilds to general maintenance. Team members work in a technically focused environment that values problem-solving, customer support, and quality workmanship. Role Description This is a full-time, on-site Inside Sales Representative role based in Edmonton, AB. The Inside Sales Representative will handle incoming inquiries, prepare quotes, process orders, and provide product recommendations for compressed air, motion and control, and engineered systems solutions. The role includes maintaining regular contact with existing customers, managing account information, and supporting outside sales with pricing and technical details. The Inside Sales Representative will generate and qualify leads, follow up on opportunities, and coordinate with operations and service teams to ensure accurate and timely delivery. Daily responsibilities also include updating CRM records, resolving customer issues, and supporting overall sales targets and customer satisfaction objectives.

Qualifications

Demonstrated Inside Sales experience, including handling inquiries, preparing quotes, and closing orders. Strong Customer Service and Customer Satisfaction focus, with the ability to build trust and long-term relationships. Proven Lead Generation and prospecting skills to identify and develop new business opportunities. Account Management abilities to maintain, grow, and support existing customer accounts. Excellent communication and interpersonal skills, with clear, professional phone and email etiquette. Comfort working with technical products; experience in industrial, compressed air, or related sectors is an asset. Proficiency with CRM systems and standard office software (e.g., MS Office, order entry tools). Strong organizational skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment. High school diploma required; post-secondary education in business, sales, or a technical field is an asset.