Manager Infrastructure Technology Solution Services
Top Benefits
About the role
About The WSIB
At the WSIB, we’re here to help. When a workplace injury or illness happens, we move quickly to provide wage-loss benefits, medical coverage, and support for recovery and return to work.
We are one of the largest insurance organizations in North America, supporting more than five million people in over 300,000 workplaces across Ontario.
Salary Grade: N09
From $116,000.00 To $145,000.00
This is a temporary opportunity up 12 months in duration
Job Summary
Lead a team responsible for delivering infrastructure solutions that support multiple complex and concurrent programs and projects. This role is accountable for managing the life cycle of the infrastructure service catalogue in alignment with ITC strategy, operational needs, industry trends, and client demand. The role also builds strong relationships with internal ITC partners, clients, and external suppliers.
Key Responsibilities
Lead the delivery of infrastructure solutions across a large portfolio of complex initiatives, managing priorities, scope, cost, resources, and timelines. Manage the infrastructure service catalogue, including new services, enhancements, and end-of-life planning. Review and approve solution architecture, infrastructure design, cost estimates, and project plans to ensure alignment with standards. Represent infrastructure services on steering committees, architecture reviews, and portfolio reviews, providing strategic input and decision-making support. Accountable for the Management and Governance of Network and Enterprise Services in a complex environment to deliver reliable and resilient services containing mission-critical foundational infrastructure technologies. Oversee the management of Network and Enterprise services incidents, problems, service requests, and change requests, ensuring quality, system availability, compliance to policy, and adherence to standards. Oversee and sign-off on the creation, maintenance, and enforcement of Network and Enterprise system standards, inventory, build books, and run books, for service optimization and risk avoidance Oversee and sign-off on the creation of executive and operational reports on Network and Enterprise Services including status, accomplishments, risks, issues, financial performance, resourcing, and additional value-add information. Develop sourcing approaches, support contract negotiation and approval, and oversee supplier performance and escalations. Contribute to infrastructure strategy, roadmaps, business planning, and business cases. Oversee reporting on delivery, risks, issues, financial performance, resources, and service outcomes. Drive risk management, quality management, continuous improvement, and operating model enhancements. Lead, coach, and manage staff, including workforce planning, recruitment, performance management, and development. Manage the section budget, cost centre, and procurement activities. Build and maintain effective relationships with internal partners, clients, and suppliers, and communicate updates to executives, peers, and staff. Build and maintain effective relationships with internal partners, clients, and suppliers, and communicate updates to executives, peers, and staff.
Education
Bachelor’s Degree in Computer Science, Information Technology, or an equivalent combination of education and experience. Relevant industry certifications in infrastructure design, implementation, or management, such as ITIL, or vendor certifications such as Microsoft, Cisco, Red Hat, AWS, Google, IBM, or Oracle. Project Management certification is an asset.
Experience
10+ years of experience in infrastructure solutions. Minimum 3 years, preferably 5+ years, of people leadership experience with accountability for end-to-end solution design and delivery. Demonstrated experience in strategy development, business planning, strategic communications, financial management, and vendor or supplier management. Strong knowledge of three or more of the following: Windows, UNIX, Mainframe, Storage, Cloud, Linux, LAN, WAN, Firewall, Middleware, Database, Automation, Messaging, Telephony, and Infrastructure Security.
Why Join The WSIB
This is an opportunity to make a meaningful impact in a large, purpose-driven organization. You’ll help shape business and technology solutions that improve services, strengthen operations, and support the people and businesses of Ontario.
Competitive salary and comprehensive benefits
Flexible work options to support work-life balance Ongoing professional development and opportunities for growth A diverse, equitable, and inclusive workplace where your voice matters The chance to truly make a difference in the lives of Ontarians
This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2027.
Our Commitment To Equity, Diversity And Inclusion
We value the diversity of our people and are committed to creating an inclusive workplace where employees can be themselves and contribute to their full potential. We welcome all qualified applicants. If you require accommodation during the application, interview, or assessment process, please contact talentacquisitioncentre@wsib.on.ca or advise the Recruiter at any stage. To learn more, please visit the EDI Vision.
Disclosing Conflicts Of Interest
As public servants, employees at the WSIB must act ethically and maintain public trust. Applicants are required to disclose any real, potential, or perceived conflict of interest, including political activity, directorships, outside employment, or certain personal relationships involving current WSIB employees, customers, or stakeholders. For questions or to make a disclosure, contact talentacquisitioncentre@wsib.on.ca.
Privacy Information
Personal information collected through your application materials is gathered under the authority of the Workplace Safety and Insurance Act, 1997 and will be used for recruitment-related purposes, including assessing qualifications and validating eligibility for vacant positions. If you have questions about the collection or use of your personal information, please contact the WSIB Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide updates on application status.
Additional Information
As a condition of employment, the WSIB may require a criminal record name check at any time before or after hire. Please submit your application by the closing date.
Not the right fit? Search for Manager Infrastructure Technology Solution Services jobs in Ontario, Canada
About Workplace Safety and Insurance Board
We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information.
We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario.
The work we do at the WSIB is meaningful and challenging, and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
Nous sommes là pour vous aider. Lorsqu'une personne subit une lésion professionnelle ou contracte une maladie au travail, nous réagissons rapidement pour lui fournir des prestations pour perte de salaire, une protection médicale et du soutien en vue de son retour au travail. Nous sommes financés par les entreprises, auxquelles nous offrons une assurance collective sans égard à la responsabilité et l'accès à des renseignements sur la santé et la sécurité concernant les divers secteurs d'activité.
Nous sommes l'un des plus grands organismes d'assurance en Amérique du Nord, couvrant plus de cinq millions de personnes dans plus de 300 000 lieux de travail en Ontario. À la WSIB, notre travail est productif et important. Il a un effet direct sur la vie des Ontariennes et Ontariens. Nous valorisons l'intégrité, la fiabilité et l'équité ainsi que la diversité des gens que nous servons et avec lesquels nous travaillons.
Similar Jobs
Manager Infrastructure Technology Solution Services
Top Benefits
About the role
About The WSIB
At the WSIB, we’re here to help. When a workplace injury or illness happens, we move quickly to provide wage-loss benefits, medical coverage, and support for recovery and return to work.
We are one of the largest insurance organizations in North America, supporting more than five million people in over 300,000 workplaces across Ontario.
Salary Grade: N09
From $116,000.00 To $145,000.00
This is a temporary opportunity up 12 months in duration
Job Summary
Lead a team responsible for delivering infrastructure solutions that support multiple complex and concurrent programs and projects. This role is accountable for managing the life cycle of the infrastructure service catalogue in alignment with ITC strategy, operational needs, industry trends, and client demand. The role also builds strong relationships with internal ITC partners, clients, and external suppliers.
Key Responsibilities
Lead the delivery of infrastructure solutions across a large portfolio of complex initiatives, managing priorities, scope, cost, resources, and timelines. Manage the infrastructure service catalogue, including new services, enhancements, and end-of-life planning. Review and approve solution architecture, infrastructure design, cost estimates, and project plans to ensure alignment with standards. Represent infrastructure services on steering committees, architecture reviews, and portfolio reviews, providing strategic input and decision-making support. Accountable for the Management and Governance of Network and Enterprise Services in a complex environment to deliver reliable and resilient services containing mission-critical foundational infrastructure technologies. Oversee the management of Network and Enterprise services incidents, problems, service requests, and change requests, ensuring quality, system availability, compliance to policy, and adherence to standards. Oversee and sign-off on the creation, maintenance, and enforcement of Network and Enterprise system standards, inventory, build books, and run books, for service optimization and risk avoidance Oversee and sign-off on the creation of executive and operational reports on Network and Enterprise Services including status, accomplishments, risks, issues, financial performance, resourcing, and additional value-add information. Develop sourcing approaches, support contract negotiation and approval, and oversee supplier performance and escalations. Contribute to infrastructure strategy, roadmaps, business planning, and business cases. Oversee reporting on delivery, risks, issues, financial performance, resources, and service outcomes. Drive risk management, quality management, continuous improvement, and operating model enhancements. Lead, coach, and manage staff, including workforce planning, recruitment, performance management, and development. Manage the section budget, cost centre, and procurement activities. Build and maintain effective relationships with internal partners, clients, and suppliers, and communicate updates to executives, peers, and staff. Build and maintain effective relationships with internal partners, clients, and suppliers, and communicate updates to executives, peers, and staff.
Education
Bachelor’s Degree in Computer Science, Information Technology, or an equivalent combination of education and experience. Relevant industry certifications in infrastructure design, implementation, or management, such as ITIL, or vendor certifications such as Microsoft, Cisco, Red Hat, AWS, Google, IBM, or Oracle. Project Management certification is an asset.
Experience
10+ years of experience in infrastructure solutions. Minimum 3 years, preferably 5+ years, of people leadership experience with accountability for end-to-end solution design and delivery. Demonstrated experience in strategy development, business planning, strategic communications, financial management, and vendor or supplier management. Strong knowledge of three or more of the following: Windows, UNIX, Mainframe, Storage, Cloud, Linux, LAN, WAN, Firewall, Middleware, Database, Automation, Messaging, Telephony, and Infrastructure Security.
Why Join The WSIB
This is an opportunity to make a meaningful impact in a large, purpose-driven organization. You’ll help shape business and technology solutions that improve services, strengthen operations, and support the people and businesses of Ontario.
Competitive salary and comprehensive benefits
Flexible work options to support work-life balance Ongoing professional development and opportunities for growth A diverse, equitable, and inclusive workplace where your voice matters The chance to truly make a difference in the lives of Ontarians
This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2027.
Our Commitment To Equity, Diversity And Inclusion
We value the diversity of our people and are committed to creating an inclusive workplace where employees can be themselves and contribute to their full potential. We welcome all qualified applicants. If you require accommodation during the application, interview, or assessment process, please contact talentacquisitioncentre@wsib.on.ca or advise the Recruiter at any stage. To learn more, please visit the EDI Vision.
Disclosing Conflicts Of Interest
As public servants, employees at the WSIB must act ethically and maintain public trust. Applicants are required to disclose any real, potential, or perceived conflict of interest, including political activity, directorships, outside employment, or certain personal relationships involving current WSIB employees, customers, or stakeholders. For questions or to make a disclosure, contact talentacquisitioncentre@wsib.on.ca.
Privacy Information
Personal information collected through your application materials is gathered under the authority of the Workplace Safety and Insurance Act, 1997 and will be used for recruitment-related purposes, including assessing qualifications and validating eligibility for vacant positions. If you have questions about the collection or use of your personal information, please contact the WSIB Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide updates on application status.
Additional Information
As a condition of employment, the WSIB may require a criminal record name check at any time before or after hire. Please submit your application by the closing date.
Not the right fit? Search for Manager Infrastructure Technology Solution Services jobs in Ontario, Canada
About Workplace Safety and Insurance Board
We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information.
We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario.
The work we do at the WSIB is meaningful and challenging, and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
Nous sommes là pour vous aider. Lorsqu'une personne subit une lésion professionnelle ou contracte une maladie au travail, nous réagissons rapidement pour lui fournir des prestations pour perte de salaire, une protection médicale et du soutien en vue de son retour au travail. Nous sommes financés par les entreprises, auxquelles nous offrons une assurance collective sans égard à la responsabilité et l'accès à des renseignements sur la santé et la sécurité concernant les divers secteurs d'activité.
Nous sommes l'un des plus grands organismes d'assurance en Amérique du Nord, couvrant plus de cinq millions de personnes dans plus de 300 000 lieux de travail en Ontario. À la WSIB, notre travail est productif et important. Il a un effet direct sur la vie des Ontariennes et Ontariens. Nous valorisons l'intégrité, la fiabilité et l'équité ainsi que la diversité des gens que nous servons et avec lesquels nous travaillons.