Top Benefits
About the role
Company: Number of Openings: 1
Worker Type: Permanent
Position Overview: Join Finning and play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. This position offers:
- Opportunities to coordinate complex service operations and support customer success.
- A collaborative environment with strong leadership support.
- Career progression and professional development opportunities.
- A competitive wage and comprehensive benefits package.
As a Service Coordinator, you’ll be the central point of coordination for Maintenance Customer Orders (MCOs), working closely with technicians, planners, and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together, this is your opportunity to make an impact.
Job Description:
- Verify service request details, confirm credit approval, and open Maintenance Customer Orders (MCOs) and work orders.
- Maintain accurate records in Case, WFE, and other systems for traceability and audit readiness.
- Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
- Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
- Arrange third-party contractor services and manage related documentation and procurement requests.
- Complete MCO adjustments, warranty and goodwill documentation, and escalate risks as needed.
- Enter daily time cards for technicians to ensure accurate labor costs on active service orders.
- Communicate job status updates to internal and external stakeholders and support inquiries related to service and warranty.
Day-to-Day Activities:
- Coordinate service requests and maintain accurate documentation.
- Support repair execution and monitor job progress.
- Communicate updates to internal teams and customers.
- Participate in job meetings and scheduling sessions.
- Ensure compliance with warranty and invoicing processes.
Requirements:
- Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
- 2+ years of related experience, preferably in construction, oilfield, forestry, marine, or similar industries.
- Strong communication, stakeholder management, and project coordination skills.
- Excellent attention to detail, time management, and organizational abilities.
- Proficiency in Microsoft Office and related computer programs.
- Analytical and problem-solving skills with a collaborative, service-oriented mindset.
Important:
- Based out of our Prince George shop.
- Permanent, full-time role.
- Monday – Friday, 5x2 schedule.
If you’re passionate about supporting service operations and delivering exceptional customer experiences, apply today! Join a dynamic, inclusive environment where your talents are valued, and your growth is supported.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
Top Benefits
About the role
Company: Number of Openings: 1
Worker Type: Permanent
Position Overview: Join Finning and play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. This position offers:
- Opportunities to coordinate complex service operations and support customer success.
- A collaborative environment with strong leadership support.
- Career progression and professional development opportunities.
- A competitive wage and comprehensive benefits package.
As a Service Coordinator, you’ll be the central point of coordination for Maintenance Customer Orders (MCOs), working closely with technicians, planners, and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together, this is your opportunity to make an impact.
Job Description:
- Verify service request details, confirm credit approval, and open Maintenance Customer Orders (MCOs) and work orders.
- Maintain accurate records in Case, WFE, and other systems for traceability and audit readiness.
- Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
- Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
- Arrange third-party contractor services and manage related documentation and procurement requests.
- Complete MCO adjustments, warranty and goodwill documentation, and escalate risks as needed.
- Enter daily time cards for technicians to ensure accurate labor costs on active service orders.
- Communicate job status updates to internal and external stakeholders and support inquiries related to service and warranty.
Day-to-Day Activities:
- Coordinate service requests and maintain accurate documentation.
- Support repair execution and monitor job progress.
- Communicate updates to internal teams and customers.
- Participate in job meetings and scheduling sessions.
- Ensure compliance with warranty and invoicing processes.
Requirements:
- Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
- 2+ years of related experience, preferably in construction, oilfield, forestry, marine, or similar industries.
- Strong communication, stakeholder management, and project coordination skills.
- Excellent attention to detail, time management, and organizational abilities.
- Proficiency in Microsoft Office and related computer programs.
- Analytical and problem-solving skills with a collaborative, service-oriented mindset.
Important:
- Based out of our Prince George shop.
- Permanent, full-time role.
- Monday – Friday, 5x2 schedule.
If you’re passionate about supporting service operations and delivering exceptional customer experiences, apply today! Join a dynamic, inclusive environment where your talents are valued, and your growth is supported.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.