About the role
HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.
Description
The Senior Project Manager will lead the modernization together with ongoing service management and development of core security platforms that underpin the CSOC, with a primary focus on ServiceNow for cyber security incident management, client interaction, customer service management, and reporting. You will partner with security architects, engineers, and internal/external stakeholders to define platform enhancements that advance threat use case enablement, risk and vulnerability management, security operations, and overall CSOC detection & response capabilities.
Key Responsibilities
- Drive end-to-end project delivery for ServiceNow enhancements and other CSOC platforms (e.g. SIEM, SOAR, threat intelligence, vulnerability management tools).
- Develop and maintain detailed project plans, resource forecasts, risk registers, and communication schedules.
- Gather and refine requirements for incident management workflows, intake processes, dashboards, and reports in ServiceNow CSOC applications.
- Coordinate with OPS teams, external vendors, and third-party integrators to ensure smooth deployment, user acceptance, and day-2 supportability.
- Embed cybersecurity best practices and “secure by design†principles into platform configurations, customizations, and integrations.
- Represent and facilitate project oversight meetings, steering committee meetings and stakeholder forums; provide executive-level status reporting, metrics, and recommendations.
- Proactively identify and mitigate project and security risks, escalating issues with clear mitigation strategies and impact assessments.
- Champion continuous improvement: solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes.
General Skills
- Advanced project/program management expertise in IT modernization and security-focused initiatives
- Strong stakeholder management: able to influence technical teams, business owners, and executive sponsors
- Proficiency with OPS I&IT frameworks, PMBOK, Agile/Scrum, and ITIL service-management practices
- Excellent verbal and written communication skills; adept at executive presentations and workshops
- Solid analytical, critical-thinking, and decision-making abilities
- Collaborative team leader with demonstrated capacity to meet deadlines under pressure
- Familiarity with public-sector standards and regulations (FIPPA, PHIPA, AODA)
Desirable Skills
- ServiceNow ITSM/CSOC application development and administration
- Knowledge and working experience managing and integrating ServiceNow with SIEM (Splunk, Azure Sentinel), SOAR platforms and supporting cyber security focused outcomes
- Knowledge of vulnerability-management tools and processes (e.g. Defender, Qualys, Tenable, Rapid7)
- Knowledge of cyber risk intelligence platforms
- Prior experience in government or large regulated organizations
- Certifications: PMP, Prince2, ITIL v4 Foundation, Certified ServiceNow System Administrator
Skills
Experience & Skill Set Requirements
1. IT & Cybersecurity Program Leadership (40%)
- Lead enterprise-scale security platform projects, focusing on cyber security, threat use case enablement, incident management, workflows, and risk dashboards
- Deep understanding of ServiceNow modules and security operations tooling (SIEM, SOAR, EDR)
- Ability to translate CSOC requirements into scalable platform configurations and integrated solutions
2. Advanced Project Management Skills (60%)
Skill Category
Weight
Key Competencies
- Analytical & Strategic Planning: 15%
- Attention to detail, critical thinking, risk identification, defining input mechanisms, strategic roadmaps
- Communication & Engagement: 15%
- Facilitating group discussions, stakeholder negotiations, executive presentations, active listening
- Decisive Leadership: 15%
- Building consensus, setting measurable objectives, enforcing timelines, prioritization
- Problem Solving & Adaptability: 15%
- Creative brainstorming, obstacle identification, solution evaluation, multitasking, stress tolerance
Must haves:
- Managing Service NOW delivery and ITSM integration with SEIM
- Managing PM Lead Cybersecurity Domain
- Solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes
- Client Engagement with CSOC outcomes.
About Foilcon
At Foilcon, we are focused on delivering results to our clients. To be their go to partner for technical services, application developement, integration and training. This leads us to our goals of being a great partner and being the good guys.
With our global resources, we bring the rest of the world within reach to our customers.
Our nimble, experienced team moves from ideas to execution rapidly.
Our motto..There is always a way
About the role
HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.
Description
The Senior Project Manager will lead the modernization together with ongoing service management and development of core security platforms that underpin the CSOC, with a primary focus on ServiceNow for cyber security incident management, client interaction, customer service management, and reporting. You will partner with security architects, engineers, and internal/external stakeholders to define platform enhancements that advance threat use case enablement, risk and vulnerability management, security operations, and overall CSOC detection & response capabilities.
Key Responsibilities
- Drive end-to-end project delivery for ServiceNow enhancements and other CSOC platforms (e.g. SIEM, SOAR, threat intelligence, vulnerability management tools).
- Develop and maintain detailed project plans, resource forecasts, risk registers, and communication schedules.
- Gather and refine requirements for incident management workflows, intake processes, dashboards, and reports in ServiceNow CSOC applications.
- Coordinate with OPS teams, external vendors, and third-party integrators to ensure smooth deployment, user acceptance, and day-2 supportability.
- Embed cybersecurity best practices and “secure by design†principles into platform configurations, customizations, and integrations.
- Represent and facilitate project oversight meetings, steering committee meetings and stakeholder forums; provide executive-level status reporting, metrics, and recommendations.
- Proactively identify and mitigate project and security risks, escalating issues with clear mitigation strategies and impact assessments.
- Champion continuous improvement: solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes.
General Skills
- Advanced project/program management expertise in IT modernization and security-focused initiatives
- Strong stakeholder management: able to influence technical teams, business owners, and executive sponsors
- Proficiency with OPS I&IT frameworks, PMBOK, Agile/Scrum, and ITIL service-management practices
- Excellent verbal and written communication skills; adept at executive presentations and workshops
- Solid analytical, critical-thinking, and decision-making abilities
- Collaborative team leader with demonstrated capacity to meet deadlines under pressure
- Familiarity with public-sector standards and regulations (FIPPA, PHIPA, AODA)
Desirable Skills
- ServiceNow ITSM/CSOC application development and administration
- Knowledge and working experience managing and integrating ServiceNow with SIEM (Splunk, Azure Sentinel), SOAR platforms and supporting cyber security focused outcomes
- Knowledge of vulnerability-management tools and processes (e.g. Defender, Qualys, Tenable, Rapid7)
- Knowledge of cyber risk intelligence platforms
- Prior experience in government or large regulated organizations
- Certifications: PMP, Prince2, ITIL v4 Foundation, Certified ServiceNow System Administrator
Skills
Experience & Skill Set Requirements
1. IT & Cybersecurity Program Leadership (40%)
- Lead enterprise-scale security platform projects, focusing on cyber security, threat use case enablement, incident management, workflows, and risk dashboards
- Deep understanding of ServiceNow modules and security operations tooling (SIEM, SOAR, EDR)
- Ability to translate CSOC requirements into scalable platform configurations and integrated solutions
2. Advanced Project Management Skills (60%)
Skill Category
Weight
Key Competencies
- Analytical & Strategic Planning: 15%
- Attention to detail, critical thinking, risk identification, defining input mechanisms, strategic roadmaps
- Communication & Engagement: 15%
- Facilitating group discussions, stakeholder negotiations, executive presentations, active listening
- Decisive Leadership: 15%
- Building consensus, setting measurable objectives, enforcing timelines, prioritization
- Problem Solving & Adaptability: 15%
- Creative brainstorming, obstacle identification, solution evaluation, multitasking, stress tolerance
Must haves:
- Managing Service NOW delivery and ITSM integration with SEIM
- Managing PM Lead Cybersecurity Domain
- Solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes
- Client Engagement with CSOC outcomes.
About Foilcon
At Foilcon, we are focused on delivering results to our clients. To be their go to partner for technical services, application developement, integration and training. This leads us to our goals of being a great partner and being the good guys.
With our global resources, we bring the rest of the world within reach to our customers.
Our nimble, experienced team moves from ideas to execution rapidly.
Our motto..There is always a way