Job Summary

The Admin I - Accommodations is responsible for the overall care of the hostel and private accommodation boarders, processing boarders, and boarder information. The Accommodations Clerk will assist with dispatch department and with daily pick-up lists, work cooperatively with other staff and agencies, and report on activities. The Accommodations Clerk will also help with nightly data warrants.

The Hostel Admin I - Accommodations is directly accountable to the Supervisor - Client Services Department.

Schedule: This position requires availability scheduled shifts during Evenings, Weekend and Statutory holidays

Position Type: Casual

Posting Type: This is an existing position

2025 Salary Range: $25.782 - $34.630 Hourly

Closing Date: Open until filled

Location: Sioux Lookout, ON

Qualifications:

• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment).
• Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset.
• Written and oral communication skills acceptable to the employer that meet the requirements of the role of Accommodation Clerk
• Experience in frontline Customer Service working in a fast-paced environment
• Must be able to gain clearance to the Medical Transportation Record System (MTRS), support will be provided
• Must be able to complete the duties of the position
• Demonstrated computer skills, ability to use Microsoft Office products and accurately type data
• Able to problem solve, use good judgment and make sound decisions
• Ability to work independently and work well within a team
• The ability to perform the requirements of the position on a regular basis

Roles and Responsibilities:

Overall care of the clients during their stay at the Hostel by:

• Ensuring that all clients are treated with respect and dignity
• Providing client(s) with all necessary information regarding transportation, accommodation and translations
• Ensuring that clients’ stay is as safe and comfortable
• Making every effort to substitute for the support of family and community
• Ensure that escorts for clients are provided with accommodation.
• Ensuring that the elderly, children, and those not capable of looking after themselves receive individual support as required
• Providing translation, when appropriate, for elders and other residents.
• Ensuring that clients respect the privacy, safety and comfort of other clients
• Arrange commercial accommodation as per procedure.

Processing of the client and client information during their stay at the hostel by:

• Ensuring that all clients are admitted to and discharged from the Hostel as outlined in appropriate procedures and that proper up-to-date records are kept of each admission and release
• Ensuring that all clients are properly oriented to their stay at the Hostel.
• Ensuring that all patient clients are aware of their appointments, and that proper records are maintained to monitor the status of clients' medical attention during their stay at the hostel
• Check the house list to ensure that those in the building match the date and warrant numbers
• Ensure all information is input into JMK Database System
• Give out meal tickets to the appropriate clients
• Complete room checks with security

Performing other duties such as:

• Processing clients, monitoring clients, tracking clients and assisting the Dispatch Clerk with ensuring the clients are on the transportation/pick up list
• Determining the whereabouts of clients and providing such information to family, counselling unit, and medical/hospital staff when requested to do so
• Any other tasks assigned

Working Conditions

• The role involves extended periods of sitting and sustained concentration while performing clerical and data entry tasks.

• Occasional bending, lifting, and reaching may be required to manage files or assist with office organization.

• The position requires flexibility in scheduling, including early mornings, evenings, weekends, and public holidays.

Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

Candidates are encouraged to self-identify on their application. Self-identification is voluntary and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.