Starcom: Social Manager

111 Queen St E, Toronto, ON M5C 1S2, Canada

Full-time

Company Description

Starcom is a part of Publicis Media within Publicis Groupe, one of the world’s leading communications groups. Our team spans across our Windsor, Toronto and Montreal offices. We truly love the world of Media and Advertising. We see the planning and buying process as art. However, it is an art that is always best when backed by the science of empirical data.

One of our core tenants of media planning and buying is that human experiences drive impact through tangible results. Not only do we seek to deeply understand our clients’ business and what truly motivates consumers, but we seek to design experiences that drive meaningful consumer actions our clients care about – Move People, Move Business.

You will be joining a well recognised agency with credentials:

• Great Places to Work certified two years in a row
• Only communications company to be ranked in LinkedIn’s Top 25 Great Places to Work
• 2022 Media Agency of the Year
• 2023 Media Agency of the Year finalist

As part of Publicis Media Canada we are proud to be Great Places to Work™ certified and recognized with Best Workplaces™ for Today’s Youth. We provide continuing opportunities for career growth by fostering a diverse work environment that respects and supports individual contributions and opinions.

The Role:

Working under the direction of and in concert with the Social Media Director, the Social Media Manager leads a team in the conception and delivery of innovative, well-targeted, business-building social media marketing solutions to meet or exceed client objectives. This involves the creation and execution of social media plans, unearthing insights to inform the development of the plan, and flawless execution on all fronts while working collaboratively with the overall Strategy teams on a clients’ business.

Responsibilities:

• Ensures strong client relationships with quality of deliverables and client satisfaction
• Maintains an in-depth knowledge of client business
• Able to demonstrate to clients how proposed social media solutions will show expected return on investment with company
• Actively listens to clients and continually identifies opportunities that have the potential to build clients’ business
• Social Media Expertise / Digital Holistic Approach
• Expert knowledge in social media, emerging technologies and ability to identify opportunities for client’s business needs
• Continually looks for opportunities to improve the group/process/product
• Assist Director in providing formal training of strategy teams and clients on social media landscape, tools and processes
• Co-ordinate with partner agencies and global counterparts to maintain efficient work streams
• Prepare and execute all special department assignments requested by management
• Ensures current staff is fully utilized and operating effectively/efficiently to meet client needs
• Takes a leadership role in the training and development of new staff members
• Maintain overall control of work-flow and assigned team responsibilities and provides assistance where necessary to ensure timely completion of projects
• Works closely with the Group Director to continually assess group members' professional development.
• Proactively communicates performance goals, as well as accomplishments and improvement need to staff on a regular basis.
• Effectively and professionally handles performance issues as they occur
• Behaviors and deliverables consistently demonstrate thought leadership and innovation
• Leads by example via work ethic, team building approach, attitude and overall collaboration

Qualifications:

• Six + years of progressive levels of responsibility in social media planning, buying and management
• Demonstrated business acumen and a track record of success in the social media services profession
• Excellent written and verbal communication and presentation skills
• Strong negotiating skills
• Solid interpersonal and teamwork abilities
• Able to build and strengthen client relationships
• Demonstrated leadership and management skills
• Demonstrated critical thinking and problem solving abilities
• Strong analytical abilities
• Strong command of media research and reporting resources

Starcom is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for all stages of the interview and employment process for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in Starcom, however, only those candidates selected for an interview will be contacted.