Positions Available: 1
Job Type: Full-Time, 1-year Contract
Work Schedule: Afternoon Shift (3:45pm-12am - subject to operational changes)
Starting Salary: $55,000 CAD
Closing Date: October 14,2025 at 5:00 pm

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support. This position will be mainly supporting the transitional home.

Our approach is comprehensive, involving mind, body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.

We are looking for a Residential Housing Worker who identifies as a member of the 2SLGBTQIA+ community to provide mental health and counselling support to 2SLGBTQIA+ youth, including those with intersectional identities of Black, Indigenous and People of Colour (BIPOC). We encourage members of the BIPOC community and immigrants to apply.

About the Role

As a Residential Housing Worker, you will be responsible for:

• Youth Support: Provide individualized coaching, develop and implement goal plans, and support youth in building life skills (e.g., financial literacy, cooking, communication, problem-solving).

• Crisis Intervention & Case Management: Use de-escalation techniques in crisis situations, offer case management, and help youth navigate internal and external support systems.

• Teamwork & Collaboration: Work with Case Workers, Youth Program Workers, and Clinical Counselors to ensure wrap-around supports for youth.

• Relationship Building & Empowerment: Foster trusting, professional relationships with youth using strengths-based, client-centered, harm reduction, and anti-oppressive approaches to support their development and long-term goals.

• Documentation & Administration**:**
  Maintain thorough documentation (e.g., shift change notes, safety plans, care plans incident reports), conduct suite checks, submit repair reports, and participate in meetings and training.

• Community Relations**:** Collaborate with community partners and referral agencies to address the unique needs of 2SLGBTQIA+ youth and promote recovery and quality of life through formal and informal resource networks.

What You Bring

• Education: Post-secondary degree or diploma in social work, social sciences, or human services—or an equivalent combination of education, experience, and training will be considered. Current First Aid and CPR Certification is required.

• Experience: 3+ years of experience in crisis intervention and de-escalation, preferably in transitional or emergency shelter settings.

• Lived & Professional Experience: Lived experience as a 2SLGBTQIA+ individual and experience working with marginalized populations, especially within the 2SLGBTQIA+ community.

• Knowledge Base: Housing First for Youth model, harm reduction principles, Toronto Shelter Standards, and SMIS. Familiarity with TREAT is considered an asset.

• Diversity, Equity, Inclusion, and Anti-Racism/Anti-Oppression (ARAO): Demonstrated through strong communication skills, cultural awareness, and the ability to navigate diverse environments while promoting fairness and inclusive practices.

Why Work with Us?

• Be part of a mission-driven organization where your work has a lasting impact on the lives of 2SLGBTQIA+ youth.

• Join a welcoming, inclusive environment where your ideas are valued and your contributions are recognized and celebrated. We offer a space where everyone can be their authentic selves at work.

• We invest in your professional development with meaningful opportunities for growth, learning, and advancement.

• Engage in work that is challenging, meaningful, and aligned with your values.

What We Need

• Satisfactory Vulnerable Sector Police Check clearance.

• Legal eligibility to work in Canada.

• Availability for overnight shift, including occasional weekends and holidays.

Important Note

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. We appreciate your patience! Due to the high volume of applications, our process might take a bit longer than expected, but we'll update you on your application as soon as we can.

Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our Human Resources team.

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.
Apply by October 14th and help us create brighter futures for 2SLGBTQIA+ youth.

We cannot wait to hear from you!