Job Description This position helps provide and maintain facilities which give Church members places where they can work, workshop, teach, lean, pray together, make and renew covenants, and receive sacred ordinances. The Operations Manager is responsible for overseeing the maintenance and operations of multiple facilities, ensuring they are prepared and aligned with their intended purposes. This role involves managing a team of technicians, coordinating with various stakeholders, and ensuring compliance with Church standards and regulations. The Operations Manager will also be accountable for key performance indicators (KPIs) related to timeliness, cost, quality, and self-performance.

Responsibilities

• Manage the work of other employees (may include mixed workforce.)
• In partnership with HR, hire or fire employees and recommend advancements, promotions, or other changes of status within the reporting line.
• Manage and oversee the work of 5-8 technicians, including scheduling, organizing, and accomplishing work orders.
• Conduct annual performance reviews, manage payroll, approve expenses, and handle HR-related issues such as onboarding, time off requests, and workers' compensation claims.
• Implement strategic objectives provided by leadership and ensure team alignment with organizational goals.
• Manage all maintenance work for one or more FM groups, including preventative and corrective maintenance programs.
• Conduct semi-annual evaluations of facilities to assess quality and develop comprehensive annual and long-term plans.
• Perform property inspection audits and ensure all work is completed to specifications and in compliance with standards.
• Assist FM group in completing emergency work orders.
• Own accountability for KPI performance metrics of timeliness, cost, quality, and self-performance.
• Identify and recommend potential vendors, manage vendor relationships, and coordinate their work as needed.
• Oversee the budget and ensure efficient organization and completion of tasks in partnership with Operations Manager, Facility Services Coordinator, and Vendor Management.
• Make informed recommendations for vendor changes in cases where recurring contract services fail to meet desired outcomes or improvements can be realized.
• Maintain 24x7x365 emergency on-call availability, coordinating with the Emergency Call Center to manage emergency work orders.
• Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.
• Adhere to and promote safety programs and emergency response plans.
• Coordinate facility inspections with local and state agencies.
• Build strong relationships with local leaders and department employees, promptly respond to requests, and collaborate to understand facility needs.
• Partner with third-party administrators in managing service provider work order completion and performance.
• Attends weekly FM group meetings, encompassing work order review, prioritization, project scheduling, and related discussions.
• Organize and collaborate on training within the maintenance team.
• Support regional and headquarters training initiatives and participate in continuous improvement teams.

Qualifications

• BS degree in facilities management, construction management, business, or a related field, or an equivalent combination of education and experience.
• 6 years of experience in the facility management industry, with at least 2 years in facility management, property management, or operations management.
• 2 years in a leadership role leading others.
• Total 10 years combined education and relevant experience.
• FMP (Facility Management Professional) certification is required or must be obtained within 1 year of hire.
• Knowledge in facility and property management, construction procedures, business practices, safety, and fire codes.
• Proven front-line management skills in a multi-discipline work environment and the ability to manage difficult situations to achieve a positive and appropriate resolution.
• Ability to communicate professionally with employees, priesthood leaders, contractors, vendors, and service providers.
• Proficient in the use of computers and cellphones, including CMMS systems, Microsoft Office applications, department-specific software, web-based programs, internet services, and wireless communications.
• Strong understanding of the systems, processes, procedures, and programs of the Meetinghouse Facilities Department, with the ability to communicate and teach others.
• Displays organizational knowledge to ensure inclusion of appropriate departments and individuals in decision-making.
• Shows a commitment to continued learning.