At Intercity Industrial, we specialize in providing industrial supplies, fasteners, anchors, tools, and safety equipment. We take pride in delivering exceptional customer service and offering complete solutions tailored to the construction industry and related sectors.

With our experienced and dedicated team, we go beyond simply supplying products, we deliver solutions. We provide technical support, practical alternatives, and expert recommendations to help our customers complete their projects more efficiently, cost-effectively, and on schedule. We proudly operate five locations across Ontario and also a proud member of the Ficodis Group, a Canadian leader in industrial products, tools, fasteners, safety equipment, and supply chain solutions.

Position Summary

The Regional Account Manager is responsible for managing and growing a portfolio of existing customers while actively pursuing new business opportunities within an assigned geographic territory. This role focuses on building long-term customer relationships, identifying growth opportunities, and delivering exceptional service and technical solutions that support customer success.

The successful candidate will serve as a trusted advisor to customers and collaborate closely with internal teams to ensure a seamless customer experience and achievement of sales objectives.

Key Responsibilities

Maintain current sales accounts and actively pursue new business within a specified geographical territory, while providing top quality customer service Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business Manage customer’s account including quotes, contract pricing, contract terms, warranties and delivery dates of product and service offered Coordinate with the technical department, order desk, warehouse, and general sales to provide product specific training Contribute to overall success of the company Actively contribute to team environment Promote Intercity within the community

Working Conditions

Primarily office and field-based role within a computerized environment. Regular travel throughout the assigned territory is required. Occasional overnight travel may be necessary. Hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours may be required based on customer needs and business demands.

Qualifications and Experience

Post-secondary education in Business, Sales, Marketing, or a related field is considered an asset. Minimum of three (3) years of experience in direct sales, account management, or business development. Experience within industrial distribution, construction, MRO (Maintenance, Repair, and Operations), safety products, tools, fasteners, or related industries is preferred. Strong understanding of consultative selling and relationship management. Proficiency with Microsoft Office Suite and CRM systems. Valid driver's license and ability to travel throughout the assigned territory.

Skills and Competencies

Strong customer focus and commitment to service excellence. Excellent verbal, written, and presentation skills. Proven ability to build relationships and influence decision-makers. Strong negotiation and problem-solving skills. Self-motivated and results-oriented with a proactive approach to business development. Highly organized with excellent time-management and multitasking abilities. Ability to work independently while contributing effectively within a team environment. Strong business acumen and ability to identify growth opportunities.

What We Offer

Competitive compensation package Group benefits program Career development and growth opportunities Supportive and collaborative team environment Opportunity to work with an industry-leading organization and a trusted network of suppliers and customers

Intercity Industrial is committed to fostering an inclusive and respectful workplace and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.