Close Date: April 3rd, 2026
Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Job Grade: 7
Hiring Manager: Émilie Lavoie-Charland
Referral Award: No
Additional Information: This/these role(s) is/are currently vacant

###The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Senior Manager of Claims Portfolio Analytics for Projects you will lead the development and execution of a robust Claims analytics infrastructure. You will manage a team that influences key business decisions through insights of descriptive analytics, by assuming business and technical leadership. You will partner with various organizational stakeholders to integrate and leverage collective insights and knowledge.

###How you will create impact:

• Partnering with department leaders to convey the importance, value and provide “a data story telling” approach for embedding analytics into decision making by providing tools, strategies, insights, coaching and training.

• Providing guidance and leadership to the team in completing analysis and developing models to better understand and influence our business direction and decisions and using these models to inform and provide insight into performance and achievement of strategic organizational goals.

• Supporting strategic and technical consult to optimally execute strategy from a resource, cost, benefits and change adoption perspective and inform prioritization decisions.

• Building strong partnerships with business partners and exercising leadership and influence to optimize operational management and execute on multi-disciplinary projects.

• Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

###To join our team:

• You have a post-secondary degree in business, finance, actuarial, mathematics, statistics or a related discipline.

• You have minimum 5-7 years of experience in an analytical role in Finance, Actuarial, Business Intelligence (BI) or a related field. Specific experience in property and casualty insurance is an asset.

• You have 2-3 years of leadership experience managing an analytics team.

• You have expert knowledge of portfolio management, claims operations, the science of statistics and financial concepts.

• You have expert knowledge of insurance concepts, practices and metric.

• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

###How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

• You foster innovation and continuous improvement with a focus on client experience.

• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.

• You successfully convey messages and demonstrate openness to exploring alternative points of view.

• You use critical thinking to guide decision making.

###What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

###What’s in it for you?

• Training and development opportunities to grow your career.

• Flexible work options and paid time off to support your personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary to be discussed with successful applicants (where a range is not published).

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.