The purpose of the role is to operate the Light Rail Vehicle (LRV) in a safe, effective and efficient manner .

Key Accountabilities

Duties and Responsibilities

• Operate the LRV according to customer and safety requirements

• Monitor displays, dials and other indicators to ensure LRV is operating effectively

• Stop at each LRV stop, ensure the door opening and closing sequences in a safe manner

• Assist customers with boarding and disembarking the LRV when required

• Follow instructions the Central Control Facility (CCF) via radio system

• Communicate updates on delays and incidents to passengers and CCF

• Perform LRV checks for all equipment prior to service

• Report LRV, station and depot defects to resolve as soon as possible

• Respond to customer needs and follow Keolis’ practices in an emergency

• Perform other duties as requested

Knowledge and Skills

• Customer-focused with the ability to respond in a courteous and professional manner,

• and follow-up in a timely manner.

• Communicate clearly and concisely in English, both verbally and in writing

• Strong attention to detail with a strong focus on safety and quality

• Follow written and verbal instructions

• Able to work effectively independently as well as part of a team

• Self-starter with the ability to resolve any needs or requirements

• Respond quickly, calmly and appropriately to emergency situations

• Mechanical aptitude to understand general knowledge of LRV operation

• Good problem-solving skills

• Strong multi-tasking skills to respond effectively to the work environment and requirements

• General geographical knowledge of Kitchener and Waterloo, is preferred

Experience

• High school diploma, GED or equivalent.

• Valid Class G driver's licence

• Minimum 5 years licensed driving experience

• Professional driving experience is an asset

Abilities

• Able to differentiate colors, including distance vision and close vision

• The ability to quickly respond to a signal (sound, light, image) when it appears

• The ability to effective maintain the required control of the LRV

• The ability to move and reach with hands, to grasp, manipulate or move objects

• Ability to hear sounds and signals for effective operation of LRV and response to surroundings

• Able to lift up to 20 lbs occasionally

• Able to sit for extended periods of time

Working Conditions

• Regular interaction with the public, including vulnerable persons as well as other Keolis employees

• Exposed to the outdoors and weather conditions

• Wear Personal Protective Equipment as required

Working Hours

• Based on a minimum of 25 hours per week
• Able to work rotating shifts, including afternoons and weekends
• Overtime as required.
• Job Type: Part-time

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person