Catholic Social Services is currently seeking a part-time, 32 hours per week, Facility and Family Support Worker at Lurana Shelter in EDMONTON. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.

This position has a weekly schedule of Monday to Friday, 10am - 4:45pm. Job application closing date: April 3, 2026.

Program Overview: Lurana Shelter is a first stage shelter for women and their children fleeing family violence. Providing safety, physical, psychological and spiritual care to them during their stay in Lurana.

Job Summary: The Facility & Family Support Worker is responsible for keeping the program premises well maintained, secure and clean. The Support Worker may also step in and support families as a secondary staff in situations that may require. The Facility and Family Support Worker is required to perform heavy cleaning duties including sweeping and mopping floors, shampooing rugs, washing walls and glass, removing debris and ensuring the washrooms and common areas are sanitized. Additional duties include tending to the furnace and boiler, performing routine maintenance activities, notifying management of need for repairs and removing snow, ice and other hazards from the premises to ensure overall safety. Other duties such as child-minding, grocery support, and others may be assigned as needed.:

• Cleaning & sanitizing of the facility and units.
• Daily monitoring of the premises for maintenance and safety.
• Thorough cleaning of units after a resident moves out and prepare the suite for the next resident.
• Assist in emergencies as required by locating information and communicating with CSS supports.
• Assist in maintaining building and program equipment according to Agency standards
• Perform cleaning duties in common areas of the program complex as follows:

Daily

• Sweeping, dusting and mopping of common areas of complex i.e. Hallways, community areas, etc.
• Light cleaning of bathrooms, laundry room, and offices

Weekly

• Cleaning of inside of appliances i.e. fridge, stove, microwave, etc.
• Thorough cleaning of bathrooms, laundry room, and offices

Monthly

• Moving/sliding fridge/stove to clean floor under them and walls behind them.
• Moving/sliding furniture to clean floors under furniture in the common areas

Perform light Maintenance duties including but not limited to:

• Changing light bulbs
• Replacing broken electrical outlets
• Repairing loose cabinet doors

Program Planning/Implementation

• Assist day-staff with other work as required such as child minding, grocery shopping, assisting in conflict resolution with the families
• Maintain staff relationships
• Attend regularly scheduled staff meetings
• Meet with the Team Leader as required
• Effectively communicate with co-workers

Administrative Duties

• Complete necessary documentation (i.e. work orders, tracking sheets, email requests, notes on repairs)
• Maintain log notes, as required, to ensure there is ongoing tracking of maintenance that is completed within the building
• Tracking when maintenance items are due (i.e Duct Cleaning, Fire Inspections, etc.)
• Communicate with Team Leader to arrange for maintenance services
• Maintain notes of all emergency situations including detailed notes of occurrences and outcomes
• Maintain a log of units that require cleaning and which units are ready for occupants

Other Duties

• Attend mandatory and required training

Assist with onboarding new staff members by introduction the facility and documentation.

What This Job Requires:

• High School Diploma or equivalent
• Two (2) years of experience working with individuals experiencing high risk behaviors
• Effective communication, critical thinking and conflict resolution skills

The ideal candidate will have an organized and compassionate approach to the work, strong teamwork skills, a commitment to developing positive supporting relationships. Other qualifications include:

• Proven ability to provide effective communication, collaboration, crisis intervention, and conflict management with clients
• Experience with or willingness to be trained on physical holds on the individuals that we serve.
• Nonviolent Crisis Intervention Training (NVCI) must be completed upon hire
• Demonstrated assessment, problem solving, and critical thinking skills
• Knowledge of community resources is an asset
• Intermediate competency with Microsoft Office and other Agency computer applications
• Demonstrated ability to act with professionalism, confidentiality, and diplomacy
• Proven case documentation and effective information reporting practices
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months

You can apply online for Police Information Check including Vulnerable Sector Search and Intervention Record Check.

For Police Information Check, including Vulnerable Sector Search, please visit the City of Edmonton's police service website.

For Intervention Record Check, please visit the informalberta.ca

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving records are conditions of employment and the financial responsibility of the candidate.

What We Offer:

• The salary for this position is $23.31- $26.22 per hour based on qualifications and experience. We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.