YOUR DAILY MISSION: Keep our digital universe running smoother than a fresh OS install.

WHO ARE WE?

We’ve been making kick-ass coffee for over 25 years.

We’re Canada’s #1 selling Whole Bean coffee. All our coffee is Organic and Fairtrade, roasted right in the Canadian Rocky Mountains, smack dab in the middle of nowhere.

And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll.

WHO ARE YOU?

You are an IT wizard with a thousand gigs of RAM and a “hell yeah” attitude to back it up. If Bill Gates and Gandalf combined forces, that mixture of knowledge, creativity, and overall badassness would be you. When it comes to troubleshooting, you exude wisdom, patience, and a whole lotta curiosity. You say “verrrrry interesting” to computer problems and diagnostics and maybe even get a little bit excited when you get to work through a new challenge. But this ain’t your first rodeo; you know technology like the back of your hand and have the passion and patience to coach those who haven’t quite mastered IT wizardry yet.

WHAT WILL YOU DO?

You’ll keep our IT infrastructure running like a well-oiled speedrun, responsible for the design, maintenance, and continuous improvement of the infrastructure. You’ll have a strong focus on automating the boring stuff, cloud integration, and making sure everything’s secure, speedy, and scalable. This role blends traditional system administration with modern systems analyst practices to ensure operational efficiency. Victory means uptime, security, and epic performance — no respawns needed.

RESPONSIBILITIES

• Responsible for maintaining, configuring, and operating a Windows systems environment, including virtualization, backup infrastructure, SQL databases, and cloud services such as Microsoft Entra. Ensures systems are always quest-ready and optimized for performance, security, and reliability.
• Administer and support internal on-prem network and infrastructure, leading maintenance, upgrades, and expansion projects to support scalability and reliability.
• Design and implement strategies for system resilience—encompassing backup and recovery, failover, load balancing, and redundancy—while overseeing backup operations and disaster recovery planning to ensure data protection and business continuity.
• Provide advanced administration of Active Directory, including account lifecycle management, GPO design and deployment, and network authentication.
• Lead activities and support the team on desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Contribute to the development, enforcement, and review of IT security standards, protocols, and compliance measures including the review of 3rd party software and services.
• Plan, implement, and support the integration of new business applications and scalable infrastructure solutions—including server consolidation, cloud adoption, and network expansion—to meet evolving organizational needs.
• Develop and revise procedures and keep technical documentation up to date.

QUALIFICATIONS / KNOWLEDGE

• 3-5 years of experience in a system or network administrator role
• Minimum 2-year computer or network support-related diploma from an accredited school, or equivalent experience. Industry certifications are an asset
• Strong knowledge of Microsoft Windows Server administration, patch management and optimization, including Active Directory, DNS/DHCP, Group Policy Object design and related infrastructure
• Experience in administering Microsoft cloud services, including Azure, Microsoft 365, and Entra for identity and access management; familiarity with Microsoft Entra is considered a strong asset.
• Solid understanding of cybersecurity principles, with hands-on experience using next-generation EDR/MDR platforms
• Experience in backup and recovery management. Experience with Veeam is an asset
• Demonstrated expertise in administering, maintaining, and upgrading virtualization platforms, particularly Microsoft Hyper-V.
• General familiarity with firewalls, VPN, routing and switching is an asset
• Practical experience with scripting and automation using script language like PowerShell.
• Strong analytical and problem-solving skills, with the ability to assess risk and make critical decisions under pressure.

CULTURE CHARACTERISTICS

• You’re a chameleon when it comes to change. Adaptable, agile, and energized in a fast-paced environment.
• Did we mention change? It doesn’t scare you; you’ve got grit!
• Passionate about client service.
• Genuine, caring attitude with a positive outlook – you’re a glass-half-full kinda person.
• Exceptional verbal, written and communications skills.
• Self-motivated and able to make decisions with presence, maturity and professionalism.
• Highly organized with solid project management skills.
• Ability to manage multiple projects, improvise and remain calm, with minimal supervision.
• Annihilates mediocrity. Strong attention to detail; high standards for quality; excellent time management.
• Desire to work and contribute in a collaborative, team-based environment.

OTHER INFORMATION

• Must be legally entitled to work in Canada.
• This is an onsite position located in Invermere, BC.
• This is a full-time, permanent gig in our IT department with working Monday to Friday.

PERKS TO PIQUE YOUR INTEREST

When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention, to ensure our people prosper.

• Mug Fillers: Damn good discounts on coffee beans and have all the caffeine you will need to keep you fuelled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
• Livable Wage: This role will start at $80,000 – $90,000 annual base salary.
• Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! In addition to our standard medical and dental coverage, we offer:
  • $700 wellness and recreation allowance annually.
  • $2,000 flexible paramedical services coverage per year.
  • A whole heck of a lot of time off including 4 weeks of paid vacation after one year of work.
  • Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
  • Access to emergency or crisis support through our Employee & Family Assistance Program.
• Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
• Continued Education: All employees have access to world-class, online learning through our partnership with Harvard ManageMentor.
• Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too!

HOW TO APPLY

Sound like your cuppa? You should probably apply. Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself including:

• Tell us one thing about yourself we would not find on your resume.
• Why do you want to work with us?
• What inspires you about small-town, mountain living?

Applications will be reviewed as they are received. So don’t delay, apply right away!

SPIRIT OF LOVE

Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.