Customer Service Representative
Top Benefits
About the role
NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE
If you think our products are great, you should “meat” our people!
THE PERKS
-
Competitive wages from $50,000 - $60,000 based on relevant experience
-
Day Shift (8:00AM-4:30PM)
-
Amazing co-workers
-
Exclusive Employee Rewards Programs
-
Full Benefits (Health, Dental and Vision)
-
Company Matched Pension Plan after 1 year
-
Employee Share Ownership Program
-
Employee Appreciation Events
THE BUSINESS
At Piller’s, we’re in the business of crafting high quality, specialty foods for families to enjoy. Our award-winning deli and meat products are found in grocery and restaurant chains across North America. We’re passionate about our products and equally as passionate about the success and safety of our people.
If you are looking for a long-term career in manufacturing with job security, teamwork, and fantastic co-workers, consider us as your next place to call home.
THE PEOPLE
We are a community made up of introverts, extroverts, family people, single people, passionate people, creative people, sports fanatics, movie buffs, video gamers, music makers, gym goers, pet lovers and every other variety. When you work with friends, it doesn’t feel like work!
THE OPPORTUNITY
-
Manage a portfolio of accounts; receive, input, process orders from all manners of order receipt for both Piller’s and Mclean’s businesses
-
Liaise with sales representatives as required for all order processing
-
Handle inquiries and complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution on issues (shortages, overages, incorrect product, shipping delays etc.)
-
Check for invalid dates, routes, items & customer numbers
-
Release, edit correct and update EDI orders
-
Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches etc.)
-
Assist with consumer inquires and complaints received via website and phone
-
Follow up with backorders, late shipments and order tracing
-
Perform other Customer Service functions as required, including (but not limited to):
-
Vacation coverage
-
Order release to the warehouse
-
US invoicing
-
Open orders & consumer complaints reports
-
Export documents
-
Samples preparations
-
Processing of US orders
-
Outbound phone calls for order taking
THE REQUIREMENTS
-
Post-Secondary educaton preferred
-
1-2 years of proven customer service experience; food manufacturing industry considered an asset
-
Proficient computer skills - MS Office & ERP experience
-
Excellent communication (written/verbal - English)
-
Customer focused - proven experience providing service excellence
-
Ability to adapt/ respond to various personalities
-
Strong phone handling skills
-
Proficient in active listening
-
Ability to multi-task, prioritize, organize and manage time effectively
-
Ability to make decisions independently
-
Ability to work under pressure
We would like to thank all applicants for their interest; however only those
selected for an interview will be contacted.
Piller's Fine Foods is an equal opportunity employer and considers qualified
applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. Piller's Fine foods is committed to working with and providing reasonable accommodation to individuals with disabilities. Please advise us if you require accommodation.
Not the right fit? Search for Customer Service Representative jobs in Waterloo, Ontario, Canada
About Piller's Fine Foods, a division of PBOLP
It all started in 1957, when a young master butcher, Wilhelm Huber, opened a small shop in Waterloo, Ontario. Using family recipes, and traditional meat processing methods passed down through the generations, he crafted great tasting deli meats inspired by his family’s European heritage. Two years later, his brothers Edward and Heinrich joined the company which became Piller’s Sausages and Delicatessens Limited.
From those humble beginnings, Piller’s has become one of North America’s largest producers of European sausages and deli meats, known for quality products such as Black Forest ham, air-dried salamis and meat snacks. To this day, after five generations of master butchers, Piller’s still uses the same natural aging, curing, and hardwood smoking process that had customers lining up outside Wilhelm Huber’s butcher shop over sixty years ago.
The company was acquired by Premium Brands Holdings Corporation in 2011 and is now known as Piller’s Fine Foods, but descendants of the three Huber brothers still work at Piller’s today, and family values remain at the heart of the business.
Similar Jobs
Customer Service Representative
Top Benefits
About the role
NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE
If you think our products are great, you should “meat” our people!
THE PERKS
-
Competitive wages from $50,000 - $60,000 based on relevant experience
-
Day Shift (8:00AM-4:30PM)
-
Amazing co-workers
-
Exclusive Employee Rewards Programs
-
Full Benefits (Health, Dental and Vision)
-
Company Matched Pension Plan after 1 year
-
Employee Share Ownership Program
-
Employee Appreciation Events
THE BUSINESS
At Piller’s, we’re in the business of crafting high quality, specialty foods for families to enjoy. Our award-winning deli and meat products are found in grocery and restaurant chains across North America. We’re passionate about our products and equally as passionate about the success and safety of our people.
If you are looking for a long-term career in manufacturing with job security, teamwork, and fantastic co-workers, consider us as your next place to call home.
THE PEOPLE
We are a community made up of introverts, extroverts, family people, single people, passionate people, creative people, sports fanatics, movie buffs, video gamers, music makers, gym goers, pet lovers and every other variety. When you work with friends, it doesn’t feel like work!
THE OPPORTUNITY
-
Manage a portfolio of accounts; receive, input, process orders from all manners of order receipt for both Piller’s and Mclean’s businesses
-
Liaise with sales representatives as required for all order processing
-
Handle inquiries and complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution on issues (shortages, overages, incorrect product, shipping delays etc.)
-
Check for invalid dates, routes, items & customer numbers
-
Release, edit correct and update EDI orders
-
Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches etc.)
-
Assist with consumer inquires and complaints received via website and phone
-
Follow up with backorders, late shipments and order tracing
-
Perform other Customer Service functions as required, including (but not limited to):
-
Vacation coverage
-
Order release to the warehouse
-
US invoicing
-
Open orders & consumer complaints reports
-
Export documents
-
Samples preparations
-
Processing of US orders
-
Outbound phone calls for order taking
THE REQUIREMENTS
-
Post-Secondary educaton preferred
-
1-2 years of proven customer service experience; food manufacturing industry considered an asset
-
Proficient computer skills - MS Office & ERP experience
-
Excellent communication (written/verbal - English)
-
Customer focused - proven experience providing service excellence
-
Ability to adapt/ respond to various personalities
-
Strong phone handling skills
-
Proficient in active listening
-
Ability to multi-task, prioritize, organize and manage time effectively
-
Ability to make decisions independently
-
Ability to work under pressure
We would like to thank all applicants for their interest; however only those
selected for an interview will be contacted.
Piller's Fine Foods is an equal opportunity employer and considers qualified
applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. Piller's Fine foods is committed to working with and providing reasonable accommodation to individuals with disabilities. Please advise us if you require accommodation.
Not the right fit? Search for Customer Service Representative jobs in Waterloo, Ontario, Canada
About Piller's Fine Foods, a division of PBOLP
It all started in 1957, when a young master butcher, Wilhelm Huber, opened a small shop in Waterloo, Ontario. Using family recipes, and traditional meat processing methods passed down through the generations, he crafted great tasting deli meats inspired by his family’s European heritage. Two years later, his brothers Edward and Heinrich joined the company which became Piller’s Sausages and Delicatessens Limited.
From those humble beginnings, Piller’s has become one of North America’s largest producers of European sausages and deli meats, known for quality products such as Black Forest ham, air-dried salamis and meat snacks. To this day, after five generations of master butchers, Piller’s still uses the same natural aging, curing, and hardwood smoking process that had customers lining up outside Wilhelm Huber’s butcher shop over sixty years ago.
The company was acquired by Premium Brands Holdings Corporation in 2011 and is now known as Piller’s Fine Foods, but descendants of the three Huber brothers still work at Piller’s today, and family values remain at the heart of the business.