Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Sales Associate provides service to customers, sorts incoming products, and assists the supervisor in the maintenance of all store operations.

Accountabilities:

% Time

Key Responsibility Area

1

85%

Operations

• Contributes to meeting store sales budgets by maintaining customer service standards
• Implements store layout plans to attract customers including window displays and
• merchandise displays;
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary.
• Replenishes inventory levels based on Supervisor’s directions
• Contributes to the control of inventory by pick- up/retrieving, sorting, and pricing as per directions;
• Protects the store from inventory shrinkage by close visual monitoring
• Takes responsibility for the accurate completion of all customer transactions including visa, debit, etc.

2

10%

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, and clean spillage.)
• Handle the merchandise in a safe and organized manner; assist in stock rotation – “baling” items in the store.
• Perform other position related duties as required.

3

5%

Communications

• Inform your supervisor of all donor/customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

• Corps Officer, Sales Associates

MANAGERIAL RESPONSIBILITY:

• This position reports directly to Corps Officer
• Initial and primary point-of-contact for all Thrift Store customers
• This position has no direct reports but does give some direction to volunteers

FINANCIAL AND MATERIALS MANAGEMENT:

• The incumbent is involved in minor financial matters regularly, or on a relief basis, or has

responsibility for the wise use of his/her own resources. He/She may be authorized to spend,

disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

WORKING CONDITIONS:

The incumbent’s work environment is typically in the store.

• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move up to 25 pounds on a regular basis.

The incumbent will work under the following disagreeable conditions:

• Garbage
• Washrooms
• Odours
• Truck Fumes
• Verbal abuse
• Dealing with angry people
• Work schedule may impact life (weekends, or unexpected shift coverage)

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

education and experience Qualifications: Education, Qualifications and Certifications:

• Completion of High School (an alternative level of education and experience may be acceptable)

Experience and Skilled Knowledge Requirements

• Minimum of three (3) months of prior related experience in warehouse processing or goods distribution and knowledge of lifting guidelines.
• Cash handling experience is required.
• Brand awareness would be a definite asset.
• Basic math skills required to calculate discounts and percentages as well as reading skills.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.

Skills and Attributes:

• Treat the property of The Salvation Army with due care and caution.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Participate in mandatory orientation training, on-going professional development and training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a positive, professional and engaging manner.
• Must comply with all Salvation Army policies, procedures and associated legislation.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Self-motivated/disciplined.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $15.00 to $17.83 with a maximum of $21.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.