Position Number: 50001395 / P3936B

Department: Digital Solutions

Grade: GR15

Campus: Sir George Williams (Downtown)

Salary: $113,446.00 - $131,583.00 per annum

Union/Association/HR Policy: ACUMAE

Posting deadline: May 19, 2026

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE
Reporting to the Director, Digital Solutions and working in close partnership with the Office of the Provost and the Centre for Teaching and Learning, the incumbent provides strategic stewardship and operational leadership for Concordia’s Moodle Learning Management System, LMS. The incumbent will lead the evolution of the platform and its integrated toolset in a dynamic environment, ensuring a reliable, secure, and user-centred service that enables modern pedagogy, scales to institutional needs, and adapts as priorities evolve.

PRIMARY RESPONSIBILITIES

• Lead the Moodle platform team, functional analysts and developers, and own the Moodle support model. Establish and maintain clear roles and responsibilities, escalation paths, service standards, and effective coordination across any decentralized support contributors. Build team capability and clarity, ensure work is planned, delivered, tested, and documented, and lead the team through change using appropriate preparation, communication, and coaching.

• Own service reliability and operational excellence for Moodle: availability, performance, incident response, problem management, monitoring, and continuous stabilization improvements.

• Act as the primary liaison between technology and pedagogy, partnering with the Office of the Provost and the Centre for Teaching and Learning, and supporting faculty/staff stakeholders to translate teaching & learning needs into platform outcomes and adoption.

• Facilitate structured intake and prioritization for enhancements and integrations, recommend the Moodle roadmap, and prepare decisions for steering committees and working groups. Adjust sequencing when required based on user impact, risk, capacity, and institutional priorities, while maintaining transparency and a stable delivery rhythm.

• Plan and execute lifecycle activities, including upgrades, patching, configuration, and tool and plugin lifecycle management, to ensure predictable change, strong adoption support, and minimal disruption to teaching and learning.

• Manage vendor and partner performance, including contracts, service levels, licensing, release coordination, and escalations.

• Manage delivery of enhancement and integration initiatives, including planning, risk management, status reporting, and control of deviations to meet timelines and budget constraints.

• Rationalize the Moodle ecosystem by assessing and streamlining tools, integrations, plugins, and vendors to reduce complexity and improve supportability and value.

• Maintain leadership-level technical fluency in Moodle architecture, integrations, delivery practices, and modern methodologies to guide decisions and coach the team.

• Maintain continuity and resilience planning, including disaster recovery planning and testing.

• Ensure security and privacy best practices are followed across implementations and upgrades, protecting data and software assets from breaches.

• Represent Concordia in the Moodle CENA partnership and related governance and working groups and contribute to shared best practices and delivery of a three to five-year roadmap for new functionality and integrations.

• Undertake additional responsibilities as assigned by the Director, Digital Solutions, including high-priority initiatives that advance Concordia’s digital learning environment. Responsibilities will be defined based on evolving needs and delivered through clear scope, prioritization, and agreed timelines.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, Educational Technology, or a related field, with at least seven years of experience in a complex technical environment, of which at least four years in a leadership/supervisory capacity.

• Demonstrated ability to lead effectively in a context of ongoing change, with strong judgment to pivot when needed while maintaining clarity, stability, and service quality.

• Demonstrated experience leading the evolution and operation of a mission-critical enterprise platform, including roadmap development, delivery planning, and continuous improvement.

• Demonstrated experience integrating third-party tools and services into a core platform and managing platform lifecycle activities such as upgrades, patching, and configuration.

• Experience working with governance and steering committees, including preparing recommendations, presenting options and trade-offs, and executing approved priorities.

• Experience managing vendors, contracts, and service level expectations.

• Experience applying service management practices such as change and release management, incident and problem management, and operational performance monitoring.

• High openness and adaptability, with a collaborative style that welcomes feedback and new ideas, and a focus on building modern, sustainable practices rather than rigid processes.

• Strong ability to support teams and stakeholders through change using appropriate preparation, communication, and alignment.

• Strong stakeholder management and communication skills, with the ability to bridge technical and pedagogical perspectives and align diverse interests.

• Strong planning and prioritization skills, using evidence such as user impact, risk, capacity, and operational constraints.

• Working knowledge of security and privacy principles for enterprise platforms and integrated tools. Strong technical fluency in enterprise integrations and modern delivery practices.

• Very good knowledge (Level 5) of spoken and written English. Good knowledge (Level 4) of spoken French.

• Experience with Moodle administration, architecture, upgrades, integrations, and the surrounding ecosystem is an asset.

• Experience in higher education teaching and learning environments, particularly supporting instructional practice is an asset.

• Experience participating in inter-institution collaborations and shared governance models. Relevant certifications or training such as ITIL, PMP, Scrum, or equivalent is an asset.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.