##Job Brief

The National Wire and Cable Support Specialist provides support to manage and control products for purchase and distribution to internal and external buyers

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada currently has an exciting career opportunity available out of our Vaughan branch.

National Wire and Cable Support Specialist

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

Purpose:

To provide friendly and professional customer service while answering the telephone and greeting visitors and performing general clerical duties according to established procedures.

Major Responsibilities:

• Coordinating Purchasing and collaborate with branch locations to handle all wire-related non-stock and project-specific inquiries, ensuring timely sourcing, pricing, and other fulfillment.
• Distribute Wire & Cable notifications from vendors.
• Assisting with vendor cost negotiations when needed.
• Expediting (wire) POs and coordinating deliveries with the warehouse.
• Setting a schedule and managing vendor stock rotations (wire only).
• Running weekly report and following up on outstanding branch (wire) transfers.
• Act as a wire & cable support for all branches – providing quotes, training, substitutes, etc. Sourcing from vendors and providing quotes to sales/branches.
• Manage wire shorts – write off, send to branches where applicable, recommend sales blowout, etc. Work to ensure Class 13 is current and managed with corporate.
• Manage chargeable and nonchargeable reels – purchase/returns.
• Kitting and any special projects (i.e. stripping).
• Backup for the wire mod – batching.
• Assist Operations Team with bin locating when needed.
• Assist with other duties or requests as necessary.

Preferred Skills & Experience:

• Minimum grade 12 education; however, preference will be given to individuals with a technical or post-secondary education background.
• Broad knowledge of company's products and services.
• One to three years of related wire and cable experience considered an asset.
• Must exhibit excellent time management and organizational skills.
• Possesses strong relationship building skills to cultivate and develop customer loyalty.
• Ability to work with all levels of employees and management, both internally and externally.
• Strong customer service and troubleshooting skills.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Basic mathematical skills.
• Excellent spoken and written communication skills.
• Must demonstrate honesty and integrity.
• Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.
• Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Salary range: 50,000-60,000