Business Analyst II, Residential Administration
Top Benefits
About the role
We are hiring a Business Analyst II, Residential Administration!
Reporting To: Manager, Business Analysis
Full-Time/Part- Time: Full-time
Posting Date: September 29, 2025
Closing Date: October 6, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 12.6
Office Location: Toronto, ON Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity
The Business Analyst is responsible for working closely with stakeholders to investigate opportunities for system and process improvements, develop best practices for data collection, and monitor and support business information and workflow systems across multiple departments. The Business Analyst is responsible to ensure all documentation regarding the system procedures and processes are accurate and stored appropriately.
How you will contribute:
- Cultivates change requests from conception to implementation, including research, development, and acting as a liaison between the IT department, the Residential Administration department and all other departments affected
- Supports the execution of strategies and goals developed during stakeholder consultation
- Assists with Document change management for Residential Administration
- Prepares and updates Visio process maps for Residential Administration departments
- Liaises with Training department to manage support, communication and documentation of process changes
- Liaises with IT Product Owners, Business Analysts and Developers and QA Specialists to ensure development of system changes meets expectations
- Builds mockups, examples, and prototypes of proposed changes
- Evaluates business asks for process improvements and generates solution proposals
- Supports all servicing systems used in the Residential Division, including but not limited to Optimus, Merlin, My Mortgage and the Workflow management system
- Performs consultations with stakeholders to gather and document business requirements for change requests
- Participates in Scrum ceremonies to manage and facilitate product backlogs
- Uses tools such as MS SQL and Optimus queries to extract data analytics to support business operations in servicing as well as internal research for the BA team
- Acts as a consultant for other related projects that affect Residential Administration
- Organizes and formats reports for distribution
- Assists in the maintenance and improvement of Power BI dashboards and SharePoint sites owned by the BA team
- Participates in project work on a regular basis
- Assists with the facilitation of workshops, information sharing sessions
- Other duties assigned by management
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
The experience you need:
- Minimum 2 years BA experience or certification (IIBA)
- Post-secondary education and/or equivalent work experience
- CSPO certification an asset
- 2+ years’ experience with First National systems an asset
- Highly proficient with Microsoft office (PowerPoint, Word and Excel)
- Moderate proficiency with business intelligence tools (SQL, PowerBI, Tableau, etc.)
- Strong verbal and written communication skills
- Knowledge of Agile methodologies and SCRUM framework
- Builds trusting relationships with all stakeholders
- Strong presentation, facilitation skills
- Strong Problem-Solving Skills
- Ability to self-motivate, prioritize and to meet all deadlines
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF
Business Analyst II, Residential Administration
Top Benefits
About the role
We are hiring a Business Analyst II, Residential Administration!
Reporting To: Manager, Business Analysis
Full-Time/Part- Time: Full-time
Posting Date: September 29, 2025
Closing Date: October 6, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 12.6
Office Location: Toronto, ON Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity
The Business Analyst is responsible for working closely with stakeholders to investigate opportunities for system and process improvements, develop best practices for data collection, and monitor and support business information and workflow systems across multiple departments. The Business Analyst is responsible to ensure all documentation regarding the system procedures and processes are accurate and stored appropriately.
How you will contribute:
- Cultivates change requests from conception to implementation, including research, development, and acting as a liaison between the IT department, the Residential Administration department and all other departments affected
- Supports the execution of strategies and goals developed during stakeholder consultation
- Assists with Document change management for Residential Administration
- Prepares and updates Visio process maps for Residential Administration departments
- Liaises with Training department to manage support, communication and documentation of process changes
- Liaises with IT Product Owners, Business Analysts and Developers and QA Specialists to ensure development of system changes meets expectations
- Builds mockups, examples, and prototypes of proposed changes
- Evaluates business asks for process improvements and generates solution proposals
- Supports all servicing systems used in the Residential Division, including but not limited to Optimus, Merlin, My Mortgage and the Workflow management system
- Performs consultations with stakeholders to gather and document business requirements for change requests
- Participates in Scrum ceremonies to manage and facilitate product backlogs
- Uses tools such as MS SQL and Optimus queries to extract data analytics to support business operations in servicing as well as internal research for the BA team
- Acts as a consultant for other related projects that affect Residential Administration
- Organizes and formats reports for distribution
- Assists in the maintenance and improvement of Power BI dashboards and SharePoint sites owned by the BA team
- Participates in project work on a regular basis
- Assists with the facilitation of workshops, information sharing sessions
- Other duties assigned by management
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
The experience you need:
- Minimum 2 years BA experience or certification (IIBA)
- Post-secondary education and/or equivalent work experience
- CSPO certification an asset
- 2+ years’ experience with First National systems an asset
- Highly proficient with Microsoft office (PowerPoint, Word and Excel)
- Moderate proficiency with business intelligence tools (SQL, PowerBI, Tableau, etc.)
- Strong verbal and written communication skills
- Knowledge of Agile methodologies and SCRUM framework
- Builds trusting relationships with all stakeholders
- Strong presentation, facilitation skills
- Strong Problem-Solving Skills
- Ability to self-motivate, prioritize and to meet all deadlines
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF