Bilingual Client Sales & Services Specialist (English/Mandarin)
Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Bilingual Client Sales & Services Specialist (English/Mandarin). Could It Be You?
The Bilingual Client Sales & Services Specialist is responsible for addressing a wide range of client inquiries related to their existing and new Questrade accounts. This includes resolving account and transaction issues, providing in-depth product knowledge, delivering technical support, and efficiently triaging complex matters. They also proactively contact clients to address account issues or provide follow-up. This role requires flexibility to work rotating shifts, including early mornings, evenings, and weekends, with potential for overtime.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
Client Interaction Management:
- Manage client interactions efficiently and effectively, from initial contact to resolution, across multiple channels (phone, email, chat, in-person)
- Create service tasks and accurately record, sort and track problems and the resolution steps taken
Problem Resolution and Support:
- Consult internal knowledge bases and resources to resolve client issues
- Reproduce and troubleshoot technical issues for Questrade products, including issues with connectivity, trade routing or order flow
- Quickly identify hardware, operating system and networking issues during client interactions
- Identify and escalate complex issues and potential problems in a timely manner
- Proactively contact clients to resolve account issues or provide follow-up
Product and Service Expertise:
- Become a subject matter expert for Questrade products, services, policies, and procedures
- Educate and support clients on Questrade’s various trading platforms
- Help update knowledge base by identifying and reporting issues
- Present value-added solutions, including products, tools, and resources, to meet client needs
Continuous Improvement and Development:
- Assist newer staff members in building their knowledge, productivity and quality skills
- Provide regular reporting on client interaction trends and identify opportunities for improvement
- Participate in 1:1 coaching, team meetings, and professional development workshops
- Keep up to date on all changes to Questrade products and services
So are YOU our next Bilingual Client Sales & Services Specialist (English/Mandarin)? You are if you…
- Strong written and verbal communication skills
- Fully bilingual in English and French / Mandarin
- Post-secondary degree/diploma
- 6 months-1 year related work experience
- Flexibility to work rotating shifts, including evenings and weekends
- Completion of Canadian Securities Course (CSC) is an asset
Professional Development Recommendations:
- Canadian Securities Course (CSC)
- Conduct and Practices Handbook Course (CPH)
- Derivatives Fundamentals and Options Licensing Course (DFOL)
Additional kudos if you…
- A customer first sales professional who is passionate about providing outstanding service while achieving sales results.
- Exceptional communication and interpersonal skills, with the ability to actively listen and empathize.
- Strong problem solving skills and a proactive mindset to meet customer needs in real time.
- Outstanding organizational skills to handle multiple interactions, manage sales pipelines and identify new opportunities to support clients.
Sounds like you? Click below to apply!
#LI-ÉP1
#LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.
Bilingual Client Sales & Services Specialist (English/Mandarin)
Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Bilingual Client Sales & Services Specialist (English/Mandarin). Could It Be You?
The Bilingual Client Sales & Services Specialist is responsible for addressing a wide range of client inquiries related to their existing and new Questrade accounts. This includes resolving account and transaction issues, providing in-depth product knowledge, delivering technical support, and efficiently triaging complex matters. They also proactively contact clients to address account issues or provide follow-up. This role requires flexibility to work rotating shifts, including early mornings, evenings, and weekends, with potential for overtime.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
Client Interaction Management:
- Manage client interactions efficiently and effectively, from initial contact to resolution, across multiple channels (phone, email, chat, in-person)
- Create service tasks and accurately record, sort and track problems and the resolution steps taken
Problem Resolution and Support:
- Consult internal knowledge bases and resources to resolve client issues
- Reproduce and troubleshoot technical issues for Questrade products, including issues with connectivity, trade routing or order flow
- Quickly identify hardware, operating system and networking issues during client interactions
- Identify and escalate complex issues and potential problems in a timely manner
- Proactively contact clients to resolve account issues or provide follow-up
Product and Service Expertise:
- Become a subject matter expert for Questrade products, services, policies, and procedures
- Educate and support clients on Questrade’s various trading platforms
- Help update knowledge base by identifying and reporting issues
- Present value-added solutions, including products, tools, and resources, to meet client needs
Continuous Improvement and Development:
- Assist newer staff members in building their knowledge, productivity and quality skills
- Provide regular reporting on client interaction trends and identify opportunities for improvement
- Participate in 1:1 coaching, team meetings, and professional development workshops
- Keep up to date on all changes to Questrade products and services
So are YOU our next Bilingual Client Sales & Services Specialist (English/Mandarin)? You are if you…
- Strong written and verbal communication skills
- Fully bilingual in English and French / Mandarin
- Post-secondary degree/diploma
- 6 months-1 year related work experience
- Flexibility to work rotating shifts, including evenings and weekends
- Completion of Canadian Securities Course (CSC) is an asset
Professional Development Recommendations:
- Canadian Securities Course (CSC)
- Conduct and Practices Handbook Course (CPH)
- Derivatives Fundamentals and Options Licensing Course (DFOL)
Additional kudos if you…
- A customer first sales professional who is passionate about providing outstanding service while achieving sales results.
- Exceptional communication and interpersonal skills, with the ability to actively listen and empathize.
- Strong problem solving skills and a proactive mindset to meet customer needs in real time.
- Outstanding organizational skills to handle multiple interactions, manage sales pipelines and identify new opportunities to support clients.
Sounds like you? Click below to apply!
#LI-ÉP1
#LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.