Team Lead, Payouts and Discharge Canada, Remote

Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish. Our team consists of skilled technology experts, caring mortgage specialists, and a diverse marketing team, all working together to lead change in the mortgage industry.

At nesto, we're proud of

• Our clients love our positive, empowering, and transparent mortgage financing experience.
• Our 4.5-star Google reviews talk by themselves!
• We won the 2023 & 2024 CLA Lender of the Year award, recognizing our excellence in lending services.
• We are a B Corp certified organization, highlighting our dedication to making a positive impact on our society and our planet.
• Our highly skilled, diverse, and collaborative team makes everything possible!
• Our Mortgage Cloud platform gives financial institutions full access to nesto’s proprietary technology, powering a better client experience, from start to finish.

We are seeking a dedicated and capable professional to join our team and help lead the growth of the team as our Payouts and Discharge Team Lead. If you have a keen eye for detail, a thorough understanding of mortgage processes and a commitment to providing exceptional service, we encourage you to apply and contribute to our success in this essential role.

In this role, you will**:**

• Provide daily oversight and leadership in the delivery of operational excellence to meet our customers’ everyday mortgage needs
• Effectively oversee workforce management (i.e., manage scheduling, volumes, day to day work assignments, workload balance, support team coverage)
• Lead and coach a team of Servicing Administrators in their day-to-day performance of payout and discharge functions. (Coach and guide, 1:1’s, provide feedback, and support on-the-job/in-role training and development)
• Investigate and resolve escalations, errors, and day to day challenges related to department responsibilities (escalate to manager as needed)
• Collaborate and partner with other departments to support daily operations
• Lead by example to promote a professional and motivated team environment, focused on success for the team and individuals
• Reconcile monthly invoicing
• Demonstrate professionalism, judgment, and integrity in daily operations
• Provide subject matter expert
• Protects private and confidential information
• Make recommendations on best practices and opportunities to improve internal processes and procedures
• Onboard and train new and existing employees, identify gaps in process, and seek continuous improvement opportunities

This role is for you if you have:

• 2+ years in residential mortgage servicing (payouts and discharges) and/or administration
• 2+ years proven leadership
• Post secondary degree or related work experience

High proficient in Google products and system applications

Your strengths include:

• Effective communicator and collaborator
• High attention to detail
• Excellent problem-solving skills
• Leading others with authenticity and courage
• Embraces and adapts easily to change
• Thrives in a team-oriented, fast-paced environment
• Strong organizational and time management skills, with the ability to manage multiple priorities
• A proactive person who takes initiative and can work independently

Supporting Your Life at Nesto Group:

-**Health & Wellness:**Comprehensive insurance (Drug, Vision, Dental) & Health and Wellness Spending Accounts. -**Mental Support:**24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family. -**Time Off:**4 weeks paid vacation, plus personal/sick days and all statutory holidays. -**Future Planning:**RRSP Matching Program to help you build long-term wealth. -**Family Support:**Robust Maternity and Parental Leave Top-Up programs. -**Professional Growth:**Education reimbursement, mentoring, and continuous training.

Diversity & Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.

Ready to Join Us?

We value your interest in Nesto Group. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview.

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