Staff - Union

##Job Category

CUPE 2950

##Job Profile

CUPE 2950 Hourly - Front Counter 1 (Gr1)

##Job Title

Student Services Assistant

##Department

Office Administration | Office of Student Academic Services | UBC Sauder School of Business

##Compensation Range

$19.43 - $25.90 CAD Hourly

##Posting End Date

April 12, 2026

**Note:**Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

August 31, 2026

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

Our team at UBC Sauder's Office of Student Academic Services (OSAS) and Robert H. Lee Graduate School (RHL) oversees the student academic journey, from orientation to graduation, for a diverse portfolio of graduate, undergraduate, and diploma programs. Operating within a competitive global environment, we collaborate with faculty, students, alumni, institutional partners, and the business community to deliver exceptional and transformative educational experiences. We thrive in a fast-paced, service-oriented culture dedicated to innovation and the development of the next generation of responsible leaders.

Under the supervision of the Manager, Internal Operations, the Student Services Assistant provides front-line support and serves as the first point of contact for student and stakeholder enquiries, with increased demand during key academic periods such as course registration, add/drop deadlines, midterm and final exam periods, and graduation. They contribute to a welcoming, respectful, and supportive environment while helping ensure students receive timely and accurate information.

In this role, the Student Services Assistant responds to common academic and administrative questions using established policies, procedures, and approved resources, and identifies which enquiries should be referred to advising team for more individualized or complex support.

In addition, The Assistant provides routine administrative and data-entry support, such as tracking common enquiries and frequently asked questions, noting recurring student questions or challenges and relaying this information to support ongoing service improvements.

Organizational Status

• Reports to the Manager, Internal Operations.

• Works closely with OSAS academic advisors and administrative team.

• Interacts regularly with students, faculty, staff, and campus partners.

• Works alongside Commerce Peer Advisors (student employees) who provide similar front-line support.

Work Performed

• Responds to common enquiries received through shared email inboxes, phone, Zoom, and in-person reception using established resources and guidelines.
• Greets and assists students, faculty, employees, and visitors, providing general information on OSAS services and BCom requirements.
• Directs students to appropriate OSAS team members or university resources when questions require individualized support, academic advising, or specialized services.
• Exercises judgement within established policies and procedures, referring complex or unusual situations to advising staff or supervisors.
• Supports students in distress by responding with empathy and referring them to appropriate campus resources.
• Follows established policies and procedures to support OSAS operations, including coordinating the drop-in advising queue and Zoom virtual office, and drafting standard student documentation/letters.
• Records data related to student questions, service volumes, and recurring concerns to help improve service delivery.
• Assists with navigation questions related to OSAS systems, such as the myBCom website.
• Provides feedback on common student challenges with systems or processes to support ongoing improvements.
• Collaborates with Commerce Peer Advisors to support consistent, timely front-line service across all OSAS channels.
• May contribute to short-term projects or process improvement activities that support OSAS academic services and business operations.

Consequence of Error/Judgement All information must be accurate and provided in a courteous, respectful, timely and supportive way. This role’s decisions and attitude have a direct impact on student experience and satisfaction and, by extension, the reputation of the unit and the school.

Supervision Received Reports to and works under general supervision of the Manager, Internal Operations. Work is performed in accordance with established procedures and well-defined standard practices.

Supervision Given None

Minimum Qualifications High School graduation, plus one year of related experience, or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Ability to work independently and as part of a team.

• Strong organizational and time management skills, with experience managing competing academic or work priorities.

• Demonstrated interpersonal skills (active listening, empathy, professionalism) in a customer service, peer support, or student leadership roles.

• Ability to communicate information to diverse audiences in person and in writing.

• Capable of providing quality service in a fast-paced environment while handling multiple tasks.

• Resourceful and adaptable, with experience learning new procedures, tools, or systems.

• Experience handling personal or confidential information with care and discretion.

• Working knowledge of Microsoft Word, Outlook, Excel (data entry, basic formulas), and Teams; intermediate Excel skills are an asset.

• Ability to learn and navigate student information systems and established processes.

• Experience in customer service, peer support, or student leadership and familiarity with UBC/Sauder resources are assets.

About Us

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.

Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at

workplace.accessibility@ubc.ca

.