What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for aDirector – Pricing & Business Intelligencein our**Mississauga, ON.**Therole is responsible for leading the Canadian pricing & sales operations organization and shaping national pricing & sales strategy aligned with global and regional frameworks. This role establishes and executes data driven strategies designed to optimize revenue, support customer acquisition and retention, and improve network profitability. The Director will govern pricing models and processes (including WTP), drive automation and analytics transformation, and develop high impact insights to support commercial sales & finance operations.

The position also oversees sales compensation governance, commercial analytics, sales fundamentals and provides strategic decision support to senior leadership. This role manages multiple teams, builds future talent pipelines, and ensures strong engagement across the Pricing & BI function.

How Will You Contribute to the Success of DHL?

Pricing Strategy & Leadership

• Lead the Canadian Pricing organization to develop competitive, consistent pricing aligned with global/regional frameworks.
• Develop and direct pricing strategies that drive customer acquisition, development, and retention across all segments in partnership with OPS, Finance, and Sales.
• Govern pricing model lifecycle (WTP), decisioning policies, and pricing integrity.
• Drive operational pricing strategy, including quoting and capacity level adjustments within Express network tools.
• Analyze DHL price performance & implement tariffs and pricing policies to improve competitiveness at account and system levels.

BI Analytics & Decision Support

• Oversee complex analysis to improve operating margins through capacity utilization, sales analysis, and product portfolio development.
• Develop statistical forecasts for revenue opportunities and communicate insights to key stakeholders.
• Conduct revenue studies to identify emerging business trends, analyze variances, and determine root causes driving changes in revenue performance.
• Produce executive level reporting consolidating data from multiple sources to track business unit objectives.

Process, Tools & Transformation

• Oversee the development and implementation of improved sales & pricing processes, tools, and training to enhance efficiency and productivity.
• Own the transformation roadmap across automation, analytics, and talent development.
• Identify and resolve data integrity issues through reporting, root cause analysis, and process improvements.
• Support departmental projects and represent Express in cross functional initiatives.

Sales Compensation & Commercial Support

• Oversee the sales compensation plan, targets, recognition programs, and performance measurement.
• Provide analytical input to support sales planning, budgeting, and regional performance objectives.
• Partner with Human Resources to evolve compensation programs, tools, and governance.

Leadership & People Development

• Drive employee engagement, development, and retention through coaching and capability building.
• Provide guidance and mentorship to less experienced analytics professionals.
• Assign work, review output, set targets, and manage performance in alignment with DHL policies.
• Build succession pipelines and oversee department budgeting and investment prioritization.
• Build and maintain strong relationships with senior leaders across DPDHL to ensure alignment with global and regional pricing strategies.

Skills & Qualifications

• 8–10 years of increasingly diverse and complex business experience with proven P&L impact.
• Bachelor’s degree in business administration required; MBA or Master’s degree in economics, accounting, or related field preferred.
• Executive education in revenue management or AI is highly desirable.
• Expert analytical abilities with a proven ability to translate data into actionable insights.
• Strong business acumen and high financial literacy.
• Proficiency in SQL, Power BI, and database management; knowledge of AI based automation tools is an asset.
• Excellent understanding of DHL services and capabilities.
• Strong leadership orientation with proven coaching and mentoring experience.
• Ability to interpret customer needs with strong negotiation and influencing skills.
• Excellent communication and presentation skills.
• Strong project management skills with creativity, innovation, and strategic thinking.
• Knowledge of French is an asset.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check for all countries lived in for the past 5 years, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce