Top Benefits
About the role
With 6 branches supporting Ontario and the United States, Q2 Management is an industry leader in the quality inspection services sector of the automotive industry. Q2 operates at all levels in the automotive supply chain, ensuring that vehicles are defect free and safe for families throughout the world. This is your chance to join a team that prides itself on providing highly effective customer service backed by a reliable and robust proprietary technology, InspeQ Tech®.
The Junior IT Support Technician will provide IT support to team members and customers in a professional and effective manner. The incumbent will oversee data backups and run scheduled disaster recovery operations, as well as maintain IT Knowledge Base and Asset Tracking Systems. The successful candidate will be customer service oriented and have demonstrated critical thinking and problem-solving skills.
Day to Day:
-
At shift start you will check emails and triage any support requests
-
At 9:00 AM you will participate in an IT team SCRUM meeting, to provide updates on tasks
-
After SCRUM, your primary duty will be fulfilling IT support requests
o Use and update JIRA confluence to complete support tickets
o Use JIRA service desk to manage and follow up on support tickets
- Employ Q2 Management’s core values in all aspects of the role:
o Empowerment
o Ownership
o Care
o Honesty
o Transparency
Role Description:
-
Provide first level support to Office and Field team members across Canada and the US
-
Liaise with field staff to set up and troubleshoot desktops, laptops, tablets, cell phones, printers, servers
-
Software installation, troubleshooting, and testing
-
Maintaining asset tracking for company equipment
-
Maintain and contribute content to Q2 Knowledge Base (JIRA Confluence)
-
Evaluate technical challenges and provide solutions
-
Manage server configuration and deployment
-
Identify and propose systemic improvements to processes
-
Coordinate with vendors for service procurement / management
-
Testing data backup and restore operations
-
Monitor data usage and provide distant early warnings on potential issues
-
Ad hoc projects as assigned
Role Benefits:
-
On the job training
-
Work from home (95% - some items might require visiting our Newmarket Office)
-
9:00 AM – 5:00 PM, Monday to Friday
-
Medical, Dental, Vision, Disability and Life Insurance Coverage
-
Paid Vacation & Personal Emergency Leave
Role Requirements:
-
Excellent oral and written communication skills
-
Demonstrated Customer service excellence
-
Detail oriented
-
Ability to communicate technical information to non-technical personnel
-
Ability to work as part of a team and independently
-
Demonstrated ability to analyze and resolve technical issues
-
Ability to multi-task and prioritize issues under high stress situations
-
Experience with a Microsoft 365 environment
-
Experience using server administration tools
-
Working experience with MySQL and MySQL workbench
-
Experience with scripting
Nice to Have’s:
-
Experience with Amazon Web Services
-
Experience with JIRA
o Service Management
o Confluence
-
Experience with ManageEngine
-
Programming Experience
-
Certifications
#Q2ON
About Q2 Management
Q2 Management™ is an ISO-certified quality assurance solutions provider to the manufacturing industry. For over two decades, we have been a reliable partner to component and product suppliers worldwide. Through rapid response by our highly trained staff and the use of our patented real-time Quality Inspection Management System (QMS), InspeQ Tech®, Q2 Management is the industry benchmark. We work with our customers to optimize inspection, containment, rework, and sorting processes to ensure parts and products are within specification.
Q2 Management is proud to be an equal-opportunity employer, providing an inclusive environment that empowers all team members to excel. Our dedication lies in fostering professional development, offering a career path that promotes continuous learning and growth. We believe in empowering our team members to build valuable skills and forge meaningful relationships, enabling them to become leaders. It fills us with immense satisfaction when we watch our members rise through the ranks within our organization. Take the first step today and embrace a transformative journey towards a brighter future with us.
Top Benefits
About the role
With 6 branches supporting Ontario and the United States, Q2 Management is an industry leader in the quality inspection services sector of the automotive industry. Q2 operates at all levels in the automotive supply chain, ensuring that vehicles are defect free and safe for families throughout the world. This is your chance to join a team that prides itself on providing highly effective customer service backed by a reliable and robust proprietary technology, InspeQ Tech®.
The Junior IT Support Technician will provide IT support to team members and customers in a professional and effective manner. The incumbent will oversee data backups and run scheduled disaster recovery operations, as well as maintain IT Knowledge Base and Asset Tracking Systems. The successful candidate will be customer service oriented and have demonstrated critical thinking and problem-solving skills.
Day to Day:
-
At shift start you will check emails and triage any support requests
-
At 9:00 AM you will participate in an IT team SCRUM meeting, to provide updates on tasks
-
After SCRUM, your primary duty will be fulfilling IT support requests
o Use and update JIRA confluence to complete support tickets
o Use JIRA service desk to manage and follow up on support tickets
- Employ Q2 Management’s core values in all aspects of the role:
o Empowerment
o Ownership
o Care
o Honesty
o Transparency
Role Description:
-
Provide first level support to Office and Field team members across Canada and the US
-
Liaise with field staff to set up and troubleshoot desktops, laptops, tablets, cell phones, printers, servers
-
Software installation, troubleshooting, and testing
-
Maintaining asset tracking for company equipment
-
Maintain and contribute content to Q2 Knowledge Base (JIRA Confluence)
-
Evaluate technical challenges and provide solutions
-
Manage server configuration and deployment
-
Identify and propose systemic improvements to processes
-
Coordinate with vendors for service procurement / management
-
Testing data backup and restore operations
-
Monitor data usage and provide distant early warnings on potential issues
-
Ad hoc projects as assigned
Role Benefits:
-
On the job training
-
Work from home (95% - some items might require visiting our Newmarket Office)
-
9:00 AM – 5:00 PM, Monday to Friday
-
Medical, Dental, Vision, Disability and Life Insurance Coverage
-
Paid Vacation & Personal Emergency Leave
Role Requirements:
-
Excellent oral and written communication skills
-
Demonstrated Customer service excellence
-
Detail oriented
-
Ability to communicate technical information to non-technical personnel
-
Ability to work as part of a team and independently
-
Demonstrated ability to analyze and resolve technical issues
-
Ability to multi-task and prioritize issues under high stress situations
-
Experience with a Microsoft 365 environment
-
Experience using server administration tools
-
Working experience with MySQL and MySQL workbench
-
Experience with scripting
Nice to Have’s:
-
Experience with Amazon Web Services
-
Experience with JIRA
o Service Management
o Confluence
-
Experience with ManageEngine
-
Programming Experience
-
Certifications
#Q2ON
About Q2 Management
Q2 Management™ is an ISO-certified quality assurance solutions provider to the manufacturing industry. For over two decades, we have been a reliable partner to component and product suppliers worldwide. Through rapid response by our highly trained staff and the use of our patented real-time Quality Inspection Management System (QMS), InspeQ Tech®, Q2 Management is the industry benchmark. We work with our customers to optimize inspection, containment, rework, and sorting processes to ensure parts and products are within specification.
Q2 Management is proud to be an equal-opportunity employer, providing an inclusive environment that empowers all team members to excel. Our dedication lies in fostering professional development, offering a career path that promotes continuous learning and growth. We believe in empowering our team members to build valuable skills and forge meaningful relationships, enabling them to become leaders. It fills us with immense satisfaction when we watch our members rise through the ranks within our organization. Take the first step today and embrace a transformative journey towards a brighter future with us.