Senior Director, Transformation and Performance
About the role
Senior Director, Transformation and Performance
Location: Toronto (Hybrid)
Reports to: SVP Operations (CEO for the first 12 months)
Direct Reports: 5–6
About the Role
Are you energized by big challenges and motivated by driving real results? Lifemark is looking for a Senior Director, Transformation & Performance to spearhead enterprise-wide initiatives that will take our operations to the next level.
Reporting to the CEO for the first 12 months before transitioning to our SVP, Operations and maintaining a close working relationship with our CEO, you’ll be at the heart of Lifemark’s transformation journey — evolving our operating model, streamlining processes, reducing cost-to-serve, and making sure our teams deliver the highest-quality care every day.
This is a high-impact leadership role where you’ll take ownership of our operations excellence, performance management, project management, quality, and workforce planning functions. We’re looking for someone who’s not only strategic, but also loves rolling up their sleeves and delivering measurable results. If you’re a proven change leader with consulting, transformation, and program management chops — this is your stage.
What You’ll Do
- Lead bold transformation initiatives that improve efficiency, quality of care, and the provider experience.
- Partner directly with the CEO and SVP, Operations to define, prioritize, and deliver on the transformation agenda.
- Drive execution of key programs — from concept to measurable outcomes.
- Standardize and integrate processes to create a scalable, future-ready operating model.
- Build and champion a culture of quality, accountability, and continuous improvement.
What We’re Looking For
- 10+ years of leadership experience in operations, strategy, or transformation.
- A proven track record of making big change happen — program management, enterprise initiatives, and measurable wins.
- Strong strategic thinking and problem-solving skills, balanced with a “get it done” mindset.
- A natural collaborator who knows how to influence and engage stakeholders at every level.
- Consulting experience strongly preferred.
- MBA or advanced degree is a plus.
Why Join Us?
At Lifemark, you won’t just be running programs — you’ll be shaping the future of how we work. This is your chance to make a measurable impact, lead a talented team, and bring transformation to life in an organization that’s committed to innovation, excellence, and care.
We’re looking for a Senior Director, Transformation & Performance to help shape the future of operations at Lifemark.
This isn’t just another leadership role — it’s a chance to:
- Drive enterprise-wide transformation and operational excellence
- Partner directly with our CEO & SVP, Operations on high-impact initiatives
- Lead performance, quality, PMO, and workforce planning functions
- Deliver measurable results that improve both care and efficiency
If you’re a proven change leader with consulting and program management experience who thrives on building scalable, high-performing operations — we’d love to connect.
#Leadership #Transformation #Healthcare #OperationsExcellence #Careers
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!
Senior Director, Transformation and Performance
About the role
Senior Director, Transformation and Performance
Location: Toronto (Hybrid)
Reports to: SVP Operations (CEO for the first 12 months)
Direct Reports: 5–6
About the Role
Are you energized by big challenges and motivated by driving real results? Lifemark is looking for a Senior Director, Transformation & Performance to spearhead enterprise-wide initiatives that will take our operations to the next level.
Reporting to the CEO for the first 12 months before transitioning to our SVP, Operations and maintaining a close working relationship with our CEO, you’ll be at the heart of Lifemark’s transformation journey — evolving our operating model, streamlining processes, reducing cost-to-serve, and making sure our teams deliver the highest-quality care every day.
This is a high-impact leadership role where you’ll take ownership of our operations excellence, performance management, project management, quality, and workforce planning functions. We’re looking for someone who’s not only strategic, but also loves rolling up their sleeves and delivering measurable results. If you’re a proven change leader with consulting, transformation, and program management chops — this is your stage.
What You’ll Do
- Lead bold transformation initiatives that improve efficiency, quality of care, and the provider experience.
- Partner directly with the CEO and SVP, Operations to define, prioritize, and deliver on the transformation agenda.
- Drive execution of key programs — from concept to measurable outcomes.
- Standardize and integrate processes to create a scalable, future-ready operating model.
- Build and champion a culture of quality, accountability, and continuous improvement.
What We’re Looking For
- 10+ years of leadership experience in operations, strategy, or transformation.
- A proven track record of making big change happen — program management, enterprise initiatives, and measurable wins.
- Strong strategic thinking and problem-solving skills, balanced with a “get it done” mindset.
- A natural collaborator who knows how to influence and engage stakeholders at every level.
- Consulting experience strongly preferred.
- MBA or advanced degree is a plus.
Why Join Us?
At Lifemark, you won’t just be running programs — you’ll be shaping the future of how we work. This is your chance to make a measurable impact, lead a talented team, and bring transformation to life in an organization that’s committed to innovation, excellence, and care.
We’re looking for a Senior Director, Transformation & Performance to help shape the future of operations at Lifemark.
This isn’t just another leadership role — it’s a chance to:
- Drive enterprise-wide transformation and operational excellence
- Partner directly with our CEO & SVP, Operations on high-impact initiatives
- Lead performance, quality, PMO, and workforce planning functions
- Deliver measurable results that improve both care and efficiency
If you’re a proven change leader with consulting and program management experience who thrives on building scalable, high-performing operations — we’d love to connect.
#Leadership #Transformation #Healthcare #OperationsExcellence #Careers
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!