Associate Director, Infrastructure Services
About the role
Union/Affiliation:
Administrative and Professional Staff (APSA)
Pay range:
$116,061 to $138,495 annually
SFU Department Descr:
IT Services
Position Grade:
14
of openings:
1
Biweekly Hours:
72
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Infrastructure Services is responsible for the planning, delivery, operation, and continuous improvement of the University’s core technology infrastructure supporting teaching, learning, research, and administrative services across Simon Fraser University. The department manages enterprise networks, servers, storage, and related platforms that support critical university wide applications and digital services, ensuring services remain secure, reliable, scalable, and aligned with institutional priorities. Working collaboratively with stakeholders across the University, Infrastructure Services provides technical leadership in infrastructure architecture, cybersecurity, operational resilience, and technology modernization initiatives that support SFU’s academic and administrative mission.
About the Role
The Associate Director, Infrastructure Services leads administrative and technical services for networks, servers and storage, and oversees the operationalization of the delivery of key services to meet the needs of students, faculty, staff and committees across the University. The Associate Director develops strategies and plans for continuous improvement in the delivery of services related to networks, server infrastructure and storage that all major University-wide applications rely on. The role oversees a team of Tier II technical staff, ensuring service levels are maintained, secure and up to date to meet end user requirements
The ideal candidate is a collaborative and strategic IT leader with extensive experience managing enterprise infrastructure services in a complex environment. They bring strong technical knowledge of networks, servers, storage, cybersecurity, and enterprise systems, combined with proven leadership, project management, and stakeholder engagement skills. The successful candidate is an effective communicator and relationship builder who can lead teams, manage competing priorities, and drive continuous improvement initiatives. They demonstrate sound judgment, a customer service orientation, and the ability to translate business needs into practical technology solutions that support organizational goals.
Full
Not the right fit? Search for Associate Director, Infrastructure Services jobs in Burnaby, BC
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.
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Associate Director, Infrastructure Services
About the role
Union/Affiliation:
Administrative and Professional Staff (APSA)
Pay range:
$116,061 to $138,495 annually
SFU Department Descr:
IT Services
Position Grade:
14
of openings:
1
Biweekly Hours:
72
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Infrastructure Services is responsible for the planning, delivery, operation, and continuous improvement of the University’s core technology infrastructure supporting teaching, learning, research, and administrative services across Simon Fraser University. The department manages enterprise networks, servers, storage, and related platforms that support critical university wide applications and digital services, ensuring services remain secure, reliable, scalable, and aligned with institutional priorities. Working collaboratively with stakeholders across the University, Infrastructure Services provides technical leadership in infrastructure architecture, cybersecurity, operational resilience, and technology modernization initiatives that support SFU’s academic and administrative mission.
About the Role
The Associate Director, Infrastructure Services leads administrative and technical services for networks, servers and storage, and oversees the operationalization of the delivery of key services to meet the needs of students, faculty, staff and committees across the University. The Associate Director develops strategies and plans for continuous improvement in the delivery of services related to networks, server infrastructure and storage that all major University-wide applications rely on. The role oversees a team of Tier II technical staff, ensuring service levels are maintained, secure and up to date to meet end user requirements
The ideal candidate is a collaborative and strategic IT leader with extensive experience managing enterprise infrastructure services in a complex environment. They bring strong technical knowledge of networks, servers, storage, cybersecurity, and enterprise systems, combined with proven leadership, project management, and stakeholder engagement skills. The successful candidate is an effective communicator and relationship builder who can lead teams, manage competing priorities, and drive continuous improvement initiatives. They demonstrate sound judgment, a customer service orientation, and the ability to translate business needs into practical technology solutions that support organizational goals.
Full
Not the right fit? Search for Associate Director, Infrastructure Services jobs in Burnaby, BC
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.