Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level O

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The DAN Department of Management & Organizational Studies provides a unique interdisciplinary approach to the study of management, emphasizing the social science and evidence-based foundations of management education. We have approximately 3,800 undergraduate students studying six academic areas: Accounting, Commercial Aviation Management, Consumer Behavior, Finance, Human Resource Management, and Legal and Management Studies. Our curriculum combines each of these six academic streams of core management education with the opportunity to obtain a broader educational perspective from the social sciences and other disciplines. Our focus on Evidence-Based Management, or EBM, emphasizes the use of evidence in management decision-making. EBM supports our interdisciplinary nature and prepares our students to make meaningful contributions to management decisions in the organizations they join.

We offer many experiences for our students outside of our academic programming such as industry internships, flight training for our Commercial Aviation Management (CAM) students, and two very active student groups: The DAN Management Student Association (DMSA) and the CAM Council. We provide all academic requirements, fully accredited, for the Accounting Professional designation (CPA) and the Human Resource Management designation (CHRP).

We also offer graduate studies. Students who have completed their undergraduate education in accounting and are looking to further enhance and advance their experience can complete a Graduate Diploma in Accounting (GDip). The Master of Management of Applied Science (MMASc) is an interdisciplinary professional master’s program designed to enhance an undergraduate degree in Science or Engineering with foundational management education.

Responsibilities

In collaboration with the leadership, and together with the Undergraduate Assistants, the Program Coordinator provides effective and efficient administrative student support for the undergraduate programs by exploring requests, finding solutions, and advising students from the time of inquiry through application, orientation, program progression, examination, and graduation. The Program Coordinator acts as a resource for faculty members, students, prospective students, parents, and the public providing guidance regarding University and departmental policies and procedures in response to inquiries and providing referrals to other individuals or resources as required. The Program Coordinator provides functional guidance and thorough training to the Undergraduate Assistants within the department of DAN Management & Organizational Studies.

The Program Coordinator also serves as a resource and point of contact for the coordination of two first-year courses, answering and redirecting inquiries, providing administrative support, and coordinating various aspects of the courses. The Program Coordinator is responsible for supporting the effective and efficient administration of the Commercial Aviation Management (CAM) undergraduate program including tracking and processing applications for admission. The Program Coordinator assists with operating and research accounts and expenses, and designs and maintains the department website and intranet, creates and designs recruitment and communication materials, and maintains the social media sites.

Qualifications

Education:

• 3 year Community College Diploma, preferably in business administration or a related field or

• Undergraduate Degree (including business related courses) or in a related field preferred

Experience:

• 4 years of experience providing administrative support and guidance to students in a post-secondary environment with a customer service focus
• Previous experience with PeopleSoft HE and student academic records preferred

Knowledge, Skills & Abilities:

• Proven ability to interact and provide guidance to students with their academic progress
• Proven ability to use student academic records as a tool to determine academic advice
• Proven perceptive interviewing/communication/analytical skills required to explain rather than dictate program and university policies to students
• Intermediate level skills in Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint) and Peoplesoft HE preferred
• Competency to maintain confidentiality and treat sensitive information with discretion
• Willingness and ability to stay abreast of technological developments
• Excellent communications skills presented in a professional, respectful and diplomatic manner
• Strong presentation skills with demonstrated ability to conduct training sessions and instruct students
• Exercise cultural sensitivity when dealing with international students
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Demonstrated attention to detail, proof-reading skills; ability to process information with a high degree of accuracy
• Proven ability to function in a team as well as being independent, showing both resourcefulness and initiative
• Demonstrated ability to work in a fast-paced environment with many deadlines, ability to multi-task and maintain an organized and effective personal work environment
• Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
• Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
• Knowledge of general office procedures including strategies for records management
• Ability to act independently while demonstrating sound judgement in situations and to distinguish the situations in which the Chair or the Dean need to be informed
• Familiarity with academic calendar and programs offered at Western preferred
• Familiarity with Western policies and guidelines preferred

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Why Western?

We offer a competitive salary and benefits package and ongoing professional development is encouraged and financially supported. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community!

Background Checks

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.