About the role
A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.
Duties & Responsibilities:
- Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.
- Escalate and route complex or unsolved problems
- Perform new installations and updates for IT equipment, including desktops, laptops, printers, etc.
- Provide basic training to end users on both hardware and applicable software.
- Identify opportunities and recommend solutions that will enhance or improve current business processes.
- Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.
- Assist on projects or special initiatives as assigned.
- Ensures that all Department records and stored items are up to date and filed properly.
- Follow up on the Department purchases and maintain good relation with the suppliers.
Job Requirements:
- Excellent customer service skills and ability to understand and apply knowledge from technical manuals required.
- Strong written and verbal communication skills essential.
- Capable of lifting equipment (computers, screens, printers .etc).
Education & Experience
- Pursuing a University Degree / College Diploma in Information Technology.
- Working knowledge of Microsoft Office applications and Microsoft Operating Systems is considered an asset.
- Experience with local area networks is considered an asset.
- Must be passionate about IT and a thirst to learn.
Compensation
55-65k
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.
Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.
We thank all applicants; however, only those selected for an interview will be contacted.
Not the right fit? Search for IT Support jobs in Toronto, ON
About Hotel X Toronto
Hotel X Toronto is an urban oasis providing extraordinary waterfront and iconic city skyline views, exceptional rooftop hospitality, exquisite dining, flexible meeting spaces, extraordinary events, expansive tennis, fitness and wellness facilities, exclusive theatres, and a one-of-a-kind photographic art gallery, all located at the historic Exhibition Place, adjacent to Enercare Centre and Beanfield Centre and within easy reach of the region's most popular attractions. This location is steeped in history and offers guests spectacular, one-of-a-kind, views of the Toronto city skyline or Lake Ontario from every room. As a LEEDs certification candidate, Hotel X Toronto by Library Hotel Collection is not only guest friendly but environmentally friendly, too.
The innovative and much acclaimed Library Hotel Collection is comprised of six unique properties, which have distinctive personalities but share a novel approach to hospitality. Due to its "Service is Marketing" philosophy, the Library Hotel Collection accomplished something remarkable, with all four NYC hotels consistently ranked in TripAdvisor as the top 12 in New York City, among 475 hotels.
Hotel X Toronto will continue to contribute to the ongoing success of the Library Hotel Collection, with the shared goal of providing an extraordinary travel experience for every guest.
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About the role
A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.
Duties & Responsibilities:
- Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.
- Escalate and route complex or unsolved problems
- Perform new installations and updates for IT equipment, including desktops, laptops, printers, etc.
- Provide basic training to end users on both hardware and applicable software.
- Identify opportunities and recommend solutions that will enhance or improve current business processes.
- Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.
- Assist on projects or special initiatives as assigned.
- Ensures that all Department records and stored items are up to date and filed properly.
- Follow up on the Department purchases and maintain good relation with the suppliers.
Job Requirements:
- Excellent customer service skills and ability to understand and apply knowledge from technical manuals required.
- Strong written and verbal communication skills essential.
- Capable of lifting equipment (computers, screens, printers .etc).
Education & Experience
- Pursuing a University Degree / College Diploma in Information Technology.
- Working knowledge of Microsoft Office applications and Microsoft Operating Systems is considered an asset.
- Experience with local area networks is considered an asset.
- Must be passionate about IT and a thirst to learn.
Compensation
55-65k
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.
Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.
We thank all applicants; however, only those selected for an interview will be contacted.
Not the right fit? Search for IT Support jobs in Toronto, ON
About Hotel X Toronto
Hotel X Toronto is an urban oasis providing extraordinary waterfront and iconic city skyline views, exceptional rooftop hospitality, exquisite dining, flexible meeting spaces, extraordinary events, expansive tennis, fitness and wellness facilities, exclusive theatres, and a one-of-a-kind photographic art gallery, all located at the historic Exhibition Place, adjacent to Enercare Centre and Beanfield Centre and within easy reach of the region's most popular attractions. This location is steeped in history and offers guests spectacular, one-of-a-kind, views of the Toronto city skyline or Lake Ontario from every room. As a LEEDs certification candidate, Hotel X Toronto by Library Hotel Collection is not only guest friendly but environmentally friendly, too.
The innovative and much acclaimed Library Hotel Collection is comprised of six unique properties, which have distinctive personalities but share a novel approach to hospitality. Due to its "Service is Marketing" philosophy, the Library Hotel Collection accomplished something remarkable, with all four NYC hotels consistently ranked in TripAdvisor as the top 12 in New York City, among 475 hotels.
Hotel X Toronto will continue to contribute to the ongoing success of the Library Hotel Collection, with the shared goal of providing an extraordinary travel experience for every guest.