Job Description What is the opportunity? This is a tremendous opportunity to define the future of responsible AI in banking. This role will shape strategy and influence how AI is adopted- not just enforce policies. The Runtime Governance & Decision Lead is a strategic operations leadership role responsible for designing and operating the moment when governance decisions are made—where AI outputs are classified for risk, decisions are routed through the decision engine, and evidence is presented to reviewers in ways they can understand and act upon. You will ensure that when an output reaches the decision point, the system has sufficient information, authority is clear, workflows are intuitive, and evidence supports defensible decisions. Operating as the integrator of the governance system, you’ll partner with and inform the Governance Design team to implement decision protocols effectively, Control Evidence to ensure eval results are human-understandable and maintain the telemetry feedback loop that drives continuous improvement across governance policy and eval design. What will you do? You will be responsible for all aspects necessary to create executable workflows in the following areas, including design, creation, escalation, protocols, authority levels, tracking etc. - Runtime Decision Path Design - Reviewer Workflow & Decision Support - Evidence Presentation & Legibility - Human Review Management - Decision Routing & Execution - Reviewer Training & Protocol Management - Runtime Performance Monitoring - Evidence Capture & Telemetry Feedback - Remediation Owner Communication & Tracking - Governance System Integration What do you need to succeed? Must-have 10+ years of experience in operational workflow design, decision support systems, governance operations, or risk review processes in heavily regulated environment. You have experience designing and implementing AI governance workflows that enable consistent transparent and defensible decision-making across the enterprise. You thrive in undefined environments, turning ambiguity into action by bringing structure to complex governance challenges and translating evolving regulatory guidance into practical, scalable solutions. You have experience partnering with governance leaders, engineers, risk teams and business stakeholders to ensure governance decisions are operationally effective and easily understood. You have built decision frameworks that clearly define authority, classify risk, surface meaningful evidence, and create intuitive workflows that support human decision-makers. You are passionate about driving continuous improvement, establishing feedback loops, telemetry, and governance metrics to continuously refine decision quality, strengthen controls, and improve governance outcomes over time. Strong expertise in human-centered design and UX for complex decision-making environments with ability to build or guide developers Deep understanding of human factors including how to present complex information clearly, reduce cognitive load, and support good decision-making Bachelor’s degree in Business Administration, Operations, Human Factors Engineering, Risk Management, Systems Engineering, or related field with demonstrated ability to translate governance policies into practical, executable workflows Nice-to-have Technical credibility is valued. While this is not a hands-on engineering role, the ability to review architecture, understand code, and engage in technical discussions with engineering teams is a strong plus. Professional certifications in operational management, process improvement, or risk management (e.g., FRM, Six Sigma, PMP, or equivalent) Advanced degree in Operations, Human Factors Engineering, Risk Management, or related discipline Direct experience with governance operations, model risk review operations, or output assurance processes Familiarity with LLM output evaluation, risk classification, or experience designing reviewer training programs and governance protocols What’s in it for you? A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, and stock where applicable Leaders who support your development through coaching and managing opportunities to build expertise in AI governance operations Ability to make a lasting impact by designing the operational workflows that make AI governance decisions effective, efficient, and defensible Work in a dynamic, collaborative, high-performing team at the forefront of AI governance and risk management in financial services Flexible work/life balance options that support your professional and personal priorities Opportunities to take on challenging, strategic operational work that bridges governance policy, technical evaluation, and human decision-making Access to cutting-edge governance systems and opportunities for continuous learning in emerging AI risk management practices #LI-POST #TechPJ Job Skills Auditing, Audits Compliance, Business Analytics, Compliance Reviews, Continuous Improvement, Decision Making, Design, Financial Risk Management (FRM), Information Security Management, Occupational Safety and Health, Operational Delivery, Operational Leadership, Operations Management, Performance Metrics, Process Compliance, Process Improvements, Quality Management, Remediation, Results-Oriented, Risk Assessments, Risk Management, Security Management, Service Level Agreement (SLA), Strategic Thinking, Training Programs Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-29 Application Deadline: 2026-07-24 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.