Case Management Consultant
About the role
Case Management Consultant - ADM025625
Employment Type**:** SGEU Term 9 months or more
Location(s)****: SK-Rgna-Regina
Ministry**:** 510 Apprenticeship and Trade Cert Commission
Salary Range**:** $26.002-$32.589 Hourly
Grade**:** SGEU.06.
The Saskatchewan Apprenticeship and Trade Certification Commission (SATCC) is seeking 2 customer-focused and highly organized individuals for the position of Case Management Consultant in the Client Services Unit located at the SATCC Regina Head Office. These are term positions until August 31, 2027.
In this position, you will:
- Provide excellent client service (based on established Key Performance Indicators) for any incoming telephone, mail, or email queries and requests from clients and the general public;
- Identify and provide solutions for IT and business process enhancements, fixes, or changes to meet the needs of clients and resolve ongoing user issues;
- Provide general information, advice, and counselling regarding the Apprenticeship and Trade Certification Act and Regulations, SATCC’s Operational Policies, and eligibility for various programs and certificates;
- Process and report electronic payments adhering to financial controls and reporting requirements; and
- Provide general office support by word processing, copying, maintaining electronic filing systems, receiving, sorting, and distributing mail, which includes sensitive and confidential materials.
The successful candidate will have the ability to:
- Resolve problems related to client use of MyATC, a client-facing electronic registration system; identify call urgency and prioritize accordingly, and set appropriate customer expectations, using applicable policies and guidelines;
- Utilize a call tracking system for the purpose of capturing client requests, incidents, questions, and problems and logging the work performed; and
- Clearly and accurately communicate (verbally and in writing) information/explanations on issues, policies, and procedures with clients, co-workers, and work-related contacts in a manner appropriate to the audience, in a caring and responsible way.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Number of Openings**:** 2
Closing Date: Aug 13, 2025, 12:59:00 AM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.
Case Management Consultant
About the role
Case Management Consultant - ADM025625
Employment Type**:** SGEU Term 9 months or more
Location(s)****: SK-Rgna-Regina
Ministry**:** 510 Apprenticeship and Trade Cert Commission
Salary Range**:** $26.002-$32.589 Hourly
Grade**:** SGEU.06.
The Saskatchewan Apprenticeship and Trade Certification Commission (SATCC) is seeking 2 customer-focused and highly organized individuals for the position of Case Management Consultant in the Client Services Unit located at the SATCC Regina Head Office. These are term positions until August 31, 2027.
In this position, you will:
- Provide excellent client service (based on established Key Performance Indicators) for any incoming telephone, mail, or email queries and requests from clients and the general public;
- Identify and provide solutions for IT and business process enhancements, fixes, or changes to meet the needs of clients and resolve ongoing user issues;
- Provide general information, advice, and counselling regarding the Apprenticeship and Trade Certification Act and Regulations, SATCC’s Operational Policies, and eligibility for various programs and certificates;
- Process and report electronic payments adhering to financial controls and reporting requirements; and
- Provide general office support by word processing, copying, maintaining electronic filing systems, receiving, sorting, and distributing mail, which includes sensitive and confidential materials.
The successful candidate will have the ability to:
- Resolve problems related to client use of MyATC, a client-facing electronic registration system; identify call urgency and prioritize accordingly, and set appropriate customer expectations, using applicable policies and guidelines;
- Utilize a call tracking system for the purpose of capturing client requests, incidents, questions, and problems and logging the work performed; and
- Clearly and accurately communicate (verbally and in writing) information/explanations on issues, policies, and procedures with clients, co-workers, and work-related contacts in a manner appropriate to the audience, in a caring and responsible way.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Number of Openings**:** 2
Closing Date: Aug 13, 2025, 12:59:00 AM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.