Top Benefits
About the role
What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges. Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Safety Focused: We care about you and have committed to a zero-harm workplace.
The Buying Group Liaison is responsible for managing relationships with Commercial Buying Groups and supporting customer retention through effective account management, operational issue resolution, and collaboration with cross‑functional teams. Acting as the primary point of contact for buying group leads, this role plays a critical part in strengthening customer loyalty, supporting profitable growth, and ensuring a seamless customer experience.
What you'll do: Serve as the primary liaison for Commercial Buying Groups, overseeing contract negotiations and issue resolutions to reduce customer churn. Building and maintain strong relationships with buying group leads as the main point of contact. Support onboarding of new buying‑group customers by coordinating with Outside Field Sales and Operations. Conduct regular check-ins with buying groups to gather feedback and address operational issues. Partner with Product and Pricing teams on contract renewals to maintain or improve profitability while reducing churn risk. Maintain availability for occasional after‑hours text or phone contact to support and resolve escalated issues for buying group members, ensuring timely guidance and continuity of service. Work with Residential, Commercial, Operations, Finance, HR, Legal, and other teams to resolve customer issues and support retention efforts. Analyze customer issue trends and partner with internal teams to improve processes, reduce recurrence, and strengthen the overall customer experience Perform all sales‑related activities in Salesforce. Create and update transactions in CRM systems including ADDs, FSM, and Cargas. Process account terminations and issue required legal documentation. Comply with all legal, quality, and regulatory requirements.
What you bring: Bachelor’s degree preferred in Business Administration, Marketing, Communications, Supply Chain, or a related field. 3+ years in account management, customer success, or sales support. Experience resolving customer issues and supporting retention or renewals. Proven ability to work with cross‑functional teams. Hands‑on use of CRM systems (Salesforce preferred). Knowledge of contract terms, renewals, pricing concepts, and basic margin/profitability drivers. Understanding of cross‑functional workflows across Sales, Operations, Finance, and Legal. Knowledge of customer issue resolution processes, including root‑cause identification and escalation handling. Familiarity with regulatory, legal, and quality compliance requirements related to customer accounts.
Salary: Base salary: $65,000 - 70,000 annually plus Sales Incentive Plan(based on skills, experience, qualifications, and geography).
Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is for a newly created position. We do not use AI tools in the selection process and do not request pay history.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
Not the right fit? Search for Buying Group Liaison, Large Commercial jobs in Canada
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Similar Jobs
Top Benefits
About the role
What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges. Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Safety Focused: We care about you and have committed to a zero-harm workplace.
The Buying Group Liaison is responsible for managing relationships with Commercial Buying Groups and supporting customer retention through effective account management, operational issue resolution, and collaboration with cross‑functional teams. Acting as the primary point of contact for buying group leads, this role plays a critical part in strengthening customer loyalty, supporting profitable growth, and ensuring a seamless customer experience.
What you'll do: Serve as the primary liaison for Commercial Buying Groups, overseeing contract negotiations and issue resolutions to reduce customer churn. Building and maintain strong relationships with buying group leads as the main point of contact. Support onboarding of new buying‑group customers by coordinating with Outside Field Sales and Operations. Conduct regular check-ins with buying groups to gather feedback and address operational issues. Partner with Product and Pricing teams on contract renewals to maintain or improve profitability while reducing churn risk. Maintain availability for occasional after‑hours text or phone contact to support and resolve escalated issues for buying group members, ensuring timely guidance and continuity of service. Work with Residential, Commercial, Operations, Finance, HR, Legal, and other teams to resolve customer issues and support retention efforts. Analyze customer issue trends and partner with internal teams to improve processes, reduce recurrence, and strengthen the overall customer experience Perform all sales‑related activities in Salesforce. Create and update transactions in CRM systems including ADDs, FSM, and Cargas. Process account terminations and issue required legal documentation. Comply with all legal, quality, and regulatory requirements.
What you bring: Bachelor’s degree preferred in Business Administration, Marketing, Communications, Supply Chain, or a related field. 3+ years in account management, customer success, or sales support. Experience resolving customer issues and supporting retention or renewals. Proven ability to work with cross‑functional teams. Hands‑on use of CRM systems (Salesforce preferred). Knowledge of contract terms, renewals, pricing concepts, and basic margin/profitability drivers. Understanding of cross‑functional workflows across Sales, Operations, Finance, and Legal. Knowledge of customer issue resolution processes, including root‑cause identification and escalation handling. Familiarity with regulatory, legal, and quality compliance requirements related to customer accounts.
Salary: Base salary: $65,000 - 70,000 annually plus Sales Incentive Plan(based on skills, experience, qualifications, and geography).
Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is for a newly created position. We do not use AI tools in the selection process and do not request pay history.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
Not the right fit? Search for Buying Group Liaison, Large Commercial jobs in Canada
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.