Salary

The salary range for this position is CAD $29.88 - $39.22 / hour Job Summary

We are looking for a Full Time Program Coordinator, mNPR (Minimum Nurse-to-Patient Ratio) to join our team in Surrey, B.C. In this impactful role, you will help advance workforce initiatives that support safe, high-quality care and positive experiences for employees, patients, clients, residents, and families across Fraser Health. Working closely with senior leaders, clinical teams, corporate partners, and external stakeholders, you will play a key role in coordinating the implementation of the Minimum Nurse-to-Patient Ratio (mNPR) program and supporting strategic healthcare priorities. In this role, you will: Coordinate and support mNPR program activities, initiatives, and deliverables across Fraser Health. Serve as a key liaison and trusted connector between leaders, clinical teams, corporate services, health authorities, and external partners. Facilitate communication, information sharing, and collaboration to keep projects moving forward and achieve program objectives. Prepare reports, briefing materials, and resources that support informed decision-making and operational excellence. What you bring: Diploma in Administration, Project Management, Adult Education, or a related field. Five (5) years of recent related experience in a healthcare, business, education, or similar environment. Demonstrated experience coordinating projects, programs, or initiatives involving multiple stakeholders. Strong communication, organization, and relationship-building skills. Ability to manage competing priorities and thrive in a dynamic, fast-paced environment. Proficiency in preparing reports, presentations, and executive communications. We invite you to apply today and discover why employees recommend Fraser Health to their friends as an exceptional place to work. Guided by our vision of Better Health, Best in Health Care, we are committed to creating a diverse and inclusive workplace grounded in our values of Respect, Caring, and Trust and our commitment to employee, patient, resident, client, and family-centred care. Joining our team offers the opportunity to work alongside passionate professionals who are making a meaningful difference in healthcare. You'll contribute to initiatives that strengthen workforce planning, improve service delivery, and support better health outcomes for the communities we serve—all while building your career in one of Canada's fastest-growing health organizations. Fraser Health offers competitive benefits, including: Four weeks of vacation to start Comprehensive 100% employer-paid benefits Immediate enrollment in a defined municipal pension plan 87% maternity top-up 50% subsidy on TransLink passes Take the next step in your career and apply today so we can continue the conversation with you. #LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose, and Commitments of Fraser Health including service delivery that is centered around employees, patients/clients/residents, and families. Working with the mNPR Executive Director and Directors, organizes and coordinates the functions and activities for mNPR program services. Acts as a facilitator and communication link among various stakeholder groups to advance program objectives. Coordinates information flow among the teams/members and plays a critical role in ensuring deliverables progress smoothly. Liaises with internal and external stakeholders such as internal FH corporate and clinical services, other health authorities, MoH, and other key partners as identified. Functions as the central point of contact for the coordination of designated programs/ initiatives and compiles confidential information. Manages related workflow procedures, electronic files and documents, summaries and reports, reviews, and catalogues tools/resources/materials/records.

Responsibilities

Coordinates, manages, and provides organization support for assigned program related activities. Identifies, schedules and tracks deliverables, milestones and required tasks. Identifies, records, and monitors issues from discovery through to resolution. Functions as the central point of contact, prepares and distributes communications, drafts correspondence, receives and responds to related queries, liaises with internal and external stakeholders including clarifying information and resolving issues and/or, escalating queries to the director and executive director as appropriate. Maintains current lists for key contacts, program service providers, and facilitators. Assists in the evaluation by coordinating participation and evaluation information, assisting with preliminary analysis, and generating summaries, and other related reports and contributes to the evaluation and assessment of program outcomes. Reviews existing practices and provides recommendations to mNPR portfolio leaders on improving guidelines, efficiencies, and effectiveness. Catalogues written and electronic records. Coordinates and maintains processes for receiving, reviewing, processing, tracking, filing, cataloguing, and retrieving materials, resources, and records. Establishes and maintains databases and records, including those related to sensitive information. Promotes the use of related databases at Fraser Health and may provide guidance and training to users. Maintain up to date contact information and liaise on an ongoing basis with internal departments and external partners. Provides support including coordinating programs across a variety of mediums and preparing meeting materials, developing/sending communications, collecting/summarizing resource materials, maintaining electronic files, and preparing/editing/maintaining documents, web pages, and SharePoint site files. Maintains budget data including analyzing, reconciling, recommending changes, projecting requirements. Participates on assigned internal and external committees as appropriate. Utilizing relevant literature, key metrics and best-practice outcomes and processes, evaluates and summarizes information findings; prepares summary reports and briefing notes to document and present data and information; develops conclusions and recommendations for presentation to Director and appropriate stakeholders to support development of project scope and outcomes.

Qualifications

Graduation from a diploma program in administration, project management, adult education, or related field and five (5) years recent, related experience in an education, business or health care environment Competencies: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Ability to coordinate and evaluate processes and procedures. Strong attention to detail. Ability to plan, organize, problem solve, analyze, and prioritize work. Strong proficiency with and ability to develop systems using a variety of computer software including database applications, internet-based applications, and MS Office at an intermediate to advanced level. Ability to learn software database applications. Demonstrated ability to coordinate information among a variety of stakeholders. Ability to exercise tact and discretion in dealing with external agencies such as Health Authorities and Ministry of Health. Ability to gather, summarize and present information to various groups and stakeholders. Ability to work both independently and within a team environment. Ability to multi-task among several projects/initiatives concurrently. Ability to operate related equipment including applicable software applications. Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.