WHO IS THE CUSTOMER CARE REPRESENTATIVE?

Reporting to the Associate Manager, Customer Care, Customer Care Representative provides exceptional customer service in a friendly, professional manner to assist our customers and address concerns. This entry-level position performs a variety of administrative tasks to support our Customer Care department. Reps are in a unique position to build lasting impressions with customers and turn what can be a negative experience, into a positive one.

WHAT YOU WILL BE ACCOMPLISHING IN THE ROLE

• Responding to incoming calls and inquiries from external customers in a friendly, caring, timely and efficient manner
• Completing data entry/order entry and scheduling orders using order management system (STORIS)
• Scheduling and routing service appointments for in-home service by our service technicians

WHAT YOU WILL NEED TO SUCCEED

• Exceptional organizational aptitude in a fast-paced environment and the ability to effectively multi-task
• Demonstrated ability to perform tasks quickly and accurately with strong attention to detail
• Ability to manage a small file load
• Ability to effectively solve problems
• Professional telephone manner and etiquette
• Above average computer literacy and keyboarding skills, proficiency with Microsoft Office and performing internet searches
• Self-motivated to work with minimal supervision
• A flexible full-time retail work schedule. This includes daytime, evening and weekend shifts as well as peak periods such as March Anniversary and Boxing Week and select holidays.