We’re looking for a Unit Manager, Specialty Lines & Surety Claims Development Programto join our growing team!

This position is responsible for:

(1) Coordinating and overseeing the Specialty and Surety Claims Development Program; and

(2) Designing claims-specific training materials for all Learning & Development (L&D) initiatives.

The Development Program is a 12-month comprehensive curriculum aimed at recent graduates with little or no experience in claims. The program equips them with the essential skills for claims handling. This position will have a North American Specialty focus.

What you’ll do here:

• Supervision:

  • Supervise and lead Claims Trainees by assigning tasks, providing training and guidance in collaboration with their line of business leading experts.
  • Oversee daily operations, including workload distribution, task prioritization, reporting, and performance monitoring (e.g. establishing and monitoring Key Performance Indicators).
  • Conduct performance evaluations, offer feedback and address development needs.
  • Participate in Trainee recruiting events with other managers.
  • Conduct reviews of Trainee’s claims files to ensure accuracy, completeness, and compliance with company policies and industry regulations.

• Training & Development:

  • Improve the Development Program by applying adult learning and instructional design principles and strategies (e.g. hands-on exercises, simulations, and case studies).
  • Lead the planning, design, development, delivery, and evaluation of learning materials for the trainee program and other L&D initiatives.
  • Coordinate speakers and conduct training sessions, workshops, and seminars.
  • Develop and monitor metrics to evaluate training effectiveness, gathering feedback to improve content.
  • Maintain and update training materials on learning systems.

• Collaboration:

  • Collaborate with the US Training Program Supervisor/team, internal L&D resources, line of business leaders and HR in Canada and the US.
  • Collaborate with technical leaders to develop training materials and address any challenges.
  • Act as a resource for skill development and questions.

What you bring to the table:

• High school diploma required; bachelor’s degree preferred or any combination of equivalent education and experience.
• 3-5 years of claims experience, including 1-3 years in a supervisory role.
• Holds the Authorité des marches financiers (AMF) license and familiar with the process of obtaining it (an asset).
• Experience with adult learning, instructional design, and project management (an asset).
• Bilingualism in English and French is required. Need to interact on a regular basis with English-speaking clients and colleagues across the country.
• Excellent time management, prioritization, and high accuracy and follow-through on projects.
• Professional demeanor, able to work independently and collaboratively.
• Superior communication, organizational, and presentation skills.
• Proficient in Microsoft Office and adaptable to new technology.
• Strong customer relation skills.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.