Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any time.

We are seeking a highly skilled Release Management lead to join our Digital Banking portfolio in the Self-Serve space. This role will be responsible for managing both bundle releases (coordinated multi-team deployments) and independent releases (single feature/team deployments), ensuring high-quality, predictable, and efficient delivery.

The ideal candidate brings proven expertise in release transformation and optimization, with the ability to re-imagine and continuously improve how releases are planned, orchestrated, and delivered across distributed Agile teams.

Your future duties and responsibilities

• Own the end-to-end release management process for Self-Serve digital banking features, spanning bundle and independent release models.
• Partner with delivery teams, product owners, QA, DevOps, and environment teams to define release scope, timelines, and dependencies.
• Drive release transformation initiatives—optimizing processes, introducing automation, improving release governance, and reducing lead time to production.
• Define and enforce release readiness criteria, including code quality, test coverage, risk assessments, and compliance.
• Manage release calendars, ensuring alignment across portfolios, shared services, and downstream systems.
• Identify and resolve release conflicts, risks, and bottlenecks, escalating where necessary.
• Champion continuous improvement by introducing metrics, dashboards, and retrospectives that measure release efficiency, stability, and business impact.
• Collaborate with platform, DevOps, and environment teams to mature CI/CD pipelines and deployment automation in support of faster, safer releases.
• Communicate effectively with senior stakeholders on release status, risks, and mitigation strategies.
• Build a culture of release discipline and accountability while fostering agility and flexibility to support business priorities.

Required Qualifications To Be Successful In This Role

• 5–8+ years of Release Management experience in large-scale Digital Banking, Financial Services, or complex enterprise environments.
• Strong experience handling bundle and independent releases, balancing governance with agility.
• Demonstrated success in release transformation and optimization, including automation, tooling (e.g., Jira, Confluence, GitHub, ServiceNow), and process redesign.
• Solid understanding of Agile at scale (SAFe preferred), CI/CD pipelines, DevOps practices, and cloud-native delivery models.
• Strong stakeholder management and communication skills, with ability to influence at senior leadership levels.
• Proven ability to manage multi-geography delivery teams and align diverse stakeholders to common release objectives.
• Excellent analytical, problem-solving, and risk management skills.

Nice to Have

• Experience in Digital Self-Serve banking (online, mobile, authentication, account servicing).
• Exposure to AI-enabled release management tools or advanced automation frameworks.
• Certification(s) such as SAFe RTE, PMP, or ITIL Release Management.

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Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.