Job Description:

Patient and staff safety as our promise means that the management of patient flow and volumes requires a systematic approach that all partners can understand and own. RVH has a documented and coordinated approach to improve client flow and address emergency department overcrowding. Hospital-Wide Programs:

• Patient Access & Flow

• Bed Allocation

• Patient Flow Coordinators

• Hospital Services Leaders (HSL)

• Nursing Reserve Unit (NRU)

• Staffing Office

• Discharge Planners

Reporting to the Staffing Services Supervisor, as the Staffing Clerk you will be responsible for the short call desk activities which include receiving, documenting all absence from work calls and requests for workload increases.

The Staffing Clerk places calls and hires replacement staff according to union contracts. The Staffing Clerk is responsible for utilizing specific protocols to ensure accurate data entry in the ESP system. The Staffing Clerk works as part of a team with ongoing communication and collaboration with staff, managers and staffing office colleagues.

As a qualified candidate you will have the following job requirements:

• Post-Secondary Diploma or equivalent

• Experience with a computerized scheduling program, (ESP preferred).

• Previous experience in Staffing/Scheduling an asset

• Previous Experience in a Hospital Setting an asset

• Understanding of Collective Agreements and scheduling rules in a hospital environment, preferred

• Excellent Computer skills

You will be a great fit for this position if you have:

• Excellent customer service skills, telephone etiquette, and display of core values
• Proven organizational and problem-solving skills
• Strong interpersonal and communication skills
• Ability to work independently and as a team member
• Proven ability to prioritize duties and meet goals
• Proven ability to cope with stressful situations
• Committed to continuous education and learning