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Manager, Programs Operation and Quality Assurance

Inside Higher Edabout 14 hours ago
Ontario
CA$97,348 - CA$124,491/annual
Senior Level
full_time

About the role

Date Posted: 11/20/2025

Req ID: 46115

Faculty/Division: Faculty of Kinesiology & Physical Education

Department: Faculty of Kinesiology & Physical Education

Campus: St. George (Downtown Toronto)

Position Number: 00058057

Description About us: At the Faculty of Kinesiology & Physical Education, we develop, advance and disseminate knowledge about physical activity, health and their interactions through education, research, leadership and the provision of opportunity. We fulfill concomitant responsibilities to be the University of Toronto’s vehicle for excellent research, undergraduate and graduate degree programs in our disciplinary areas; to deliver a huge slate of co-curricular physical activity and sports programs; and, to provide the opportunities and supports for students from all divisions and campuses to represent the University of Toronto as Varsity Blues athletes. We embrace this multi-faceted mission.

To advance the unified curricular and co-curricular mandate of the Faculty and the strategic foci of the Academic Plan, Transformation in Motion 2022-2027, the Office of the Vice-Dean Programs provides leadership in curricular and co-curricular programming and services advancing healthy living through inclusive movement.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your Opportunity Under the direction of the Assistant Dean, Office of the Vice-Dean Programs and Registrar, the Manager, Programs Operation and Quality Assurance is responsible for providing leadership and expertise to the teams that support the faculty, staff, and students in teaching and learning across academic and athletic programs, as well as providing strategic input, management, coordination and senior administrative support to assist the Vice-Dean and Assistant Dean in developing and implementing the program goals and objectives of the Faculty of Kinesiology & Physical Education. This includes developing strategic and tactical plans for new program design, development, implementation, and the refinement/renewal/evaluation of existing programs. The Manager's expertise and leadership contribute to program quality assurance reviews/self-studies/accreditation, quality improvement processes and new program initiatives across academic and athletic programs. The Manager also provides workflow coordination to ensure effective collaboration and exchange of information with the Associate Deans and Directors to improve and support evidenced-based decision-making regarding curricula and co-curricular programs and other initiatives; and establishes and maintains critical connections between the Office of Vice-Dean and partnering offices in the Faculty and across the institution. As the Manager, Programs Operation and Quality Assurance, you will help support the quality delivery of curricular and co-curricular programs in kinesiology and physical education through the implementation of a program strategy that includes:

  • Advancing program quality and innovation through governance and administrative processes, program quality assurance reviews/self-studies/accreditation, program evaluation and new program initiatives for academic and athletic programs.
  • Advancing meaningful measurement and program evaluation and supporting data-informed teaching and program improvements.
  • Building capacity for quality and innovation in teaching through training of faculty and staff by researching and recommending options for training and professional development
  • Supporting faculty and staff by overseeing and implementing activities that support educational initiatives, such as innovative teaching pedagogies and technologies, to improve outcomes and student experience.

Your Responsibilities Will Include

  • Preparing projects or policies of importance that require a rigorous approach and attention to very fine detail
  • Developing or modifying project schedules to expedite and/or compress the critical path to meet timelines
  • Building and strengthening relationships with stakeholders and partners of strategic importance
  • Producing complex statistical information
  • Implementing plans and process improvements for project activities
  • Analyzing datasets
  • Coordinating tasks for projects and other strategic initiatives with stakeholders
  • Gathering information in preparation for budget planning

Essential Qualifications

  • Master's Degree or acceptable combination of equivalent experience
  • Minimum of five years’ experience with strategy development, program planning, and program evaluation including developing learning outcomes, curriculum maps and the use of surveys, focus groups, qualitative interviews, and quantitative data collection and analysis
  • Minimum of five years' experience in program quality improvement, including theory, methods and practical application
  • Minimum of five years' demonstrated project management experience, leading multiple, concurrent projects, including project development, implementation, and evaluation
  • Minimum of five years' experience interpreting data findings and communicating these to a range of collaborators including through reports, papers, oral presentations, and infographics
  • Minimum of five years' experience developing learning outcomes and facilitating educational workshops and seminars
  • Minimum of five years' extensive experience with consultation and engagement, including with students, instructors, and members of the public
  • Minimum of five years' experience supporting and advising senior-level committees
  • Minimum of three years' experience directing and supervising staff
  • Advanced proficiency with MS Office Suite and RedCap
  • Superb communication and presentation skills – oral and written — that can be tailored to a range of audiences
  • Superior leadership and organizational skills in planning, project management and task coordination
  • Highly organized and detail-focused, able to synthesize information in a clear and concise way
  • Ability to use tact and discretion, maintain confidentiality and sound judgment
  • Strong problem-solving orientation, flexibility, and initiative; able to work both independently and collaboratively
  • Proven ability to manage multiple priorities and competing deadlines in fast-paced, dynamic environments, while maintaining high standards of accuracy and quality
  • Ability to establish credibility and work with senior University officers and Senior academic leaders in a manner that facilitates discussion and agreement of principles
  • Demonstrated ability to empower colleagues and oversee the work of a multifaceted team, while championing equity, diversity, inclusion, and accessibility (EDIA) initiatives and principles

Assets (Nonessential)

  • Exceptional attention to detail, with proven ability to synthesize and interpret large volumes of complex, nuanced information accurately
  • Capacity to think creatively and exercise appropriate flexibility in the application of policy and norms
  • Ability to work under pressure without instruction/direction
  • Superior demonstrated ability to manage complex and long-term projects and see them to successful, timely completion
  • Ability to identify emerging issues of high importance and ensure they are addressed
  • Sensitivity to how apparently unconnected activities and programs may have potential beneficial connections or unintended repercussions
  • Confidence to speak on behalf of the office and provide advice and direction
  • Must show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

To Be Successful In This Role You Will Be

  • Communicator
  • Diplomatic
  • Efficient
  • Meticulous
  • Organized
  • Problem solver
  • Resourceful

Closing Date: 11/28/2025, 11:59PM ET

Employee Group: USW

Appointment Type : Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone USW Pay Band 15 -- $97,348. with an annual step progression to a maximum of $124,491. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Registrarial Services

Recruiter: Rositsa Cholakyan

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Job Segment: QA, Quality Assurance, Project Manager, Administrative Assistant, Quality Manager, Technology, Quality, Administrative

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