Overview:

Create value at TC Transcontinental.

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We are currently looking for a Customer Service Representative / Project Support for a 12-month contract, to support one of our account with a focus on flyer execution and administrative coordination. This role is designed to ensure smooth operations across marketing, merchandising, and production teams, while maintaining flexibility to adapt to evolving team needs.

Hybrid work mode - offices are located in Etobicoke. 4-day work week schedule.

We have been driving innovation since 1976.

With approximately 7400 employees, TC Transcontinental is a leader in flexible packaging in North America and in retail services in Canada, and is Canada's largest printer. The Corporation is also the leading Canadian French-language educational publishing group. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team, support each other and cultivate a sense of belonging for all.

Responsibilities:

When your actions lead to success:

• Content Coordination: Collaborate with internal and external teams to gather and confirm promotional content, including product details, pricing, and visuals.
• Proofing and Review: Assist in reviewing flyer drafts to ensure accuracy and consistency in layout, branding, and messaging.
• Version Control: development of weekly flyer codes to ensure accuracy of content and version planning.
• Responsible for creation of weekly responsive flyer.
• Briefing external vendors of creative needs, inclusive of weekly digital publications creation and weekly item selections.
• Coordination of promotional signage supporting weekly flyer advertising.
• Maintenance of calendar activities.
• Build proofing presentations ahead of weekly ad meetings.
• Gather flyer reviews to send out weekly.
• Data entry relating to invoice management.
• Generate weekly and/or monthly flyer related performance.

Qualifications:

When your expertise drives us:

• Post-secondary diploma or degree in graphic design communication or related industry (or work experience equivalent)
• Minimum 3-5 years of experience in a related position
• Intermediate skills in Microsoft Office and Adobe Acrobat
• Strong analytical, organizational, interpersonal, presentation and communication skills
• Strong problem-solving and multi-tasking skills, ability to perform under pressure
• Knowledge of creative design, print production, digital design and graphic file formats
• Experience in collaborating and working within a team environment as well as autonomously
• Results and detail-oriented
• Passionate about the retail industry and actively seeks new opportunities to learn

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.

Send us your application. Create something with TC Transcontinental.

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