Canadian Citizenhip or applicable visa required. Role requires consultant to be on site (no remote)

Position Description:

This is a junior-mid level (4-12 years IT experience) consultant position. The ideal candidate should have previous experience working for project based technical resolution initiatives. Superior client facing and relationship building skills should be coupled with an extensive IT knowledge and the ability to work proactively to ensure a consistently high level of project delivery and daily support escalations when required.

Key Activities and Responsibilities:

• Strong documentation skills, gathering requirements, writing user stories, acceptance criteria, test scripts. Strong presentation skills – could run a demo of a system or process change if needed.

• Serve as a liaison between key Business stakeholders, regional IT Service Management and client IT groups to manage and communicate any technology projects that will impact the production environment.

• Coordinate and manage project based initiatives that are high impacting or high risk technologically.

• Act as an escalation point regarding impact/risk related to implementation.

• Become a subject matter expert in all technology (hardware/software) that is used by the business and act as an IT escalation point for junior members of the team, especially consultants.

• Understand the overall business flow, supported application systems and its interface with clients while understanding the sensitivity with sensitive information.

• Engage with external 3rd party vendors for onboarding new applications/software into the Firm through the Firm approved onboarding process.

• Update application versions and manage deployment schedules.

• Send out e-mail communications to keep affected users aware of upcoming changes affecting their computing workspace.

• Perform troubleshooting support for hardware, software, Windows Operating System, generic/internal applications and Business unit specific applications.

• Perform backup responsibilities to team members while they are out of the office.

• Serve as liaison to other groups within IT through established operating procedures.

• Manage software installations, versions available for users to download via self-service and upgrades.

QUALIFICATIONS

Skills Required:

• 4-7+ years of experience in IT support, preferably in the end user support environment within the Financial Services industry.

• Bachelor degree in a related field.

• Very organized – able to provide and demonstrate ownership of strategic project based technical initiatives to completion.

• Self-motivator who can successfully operate individually, own issues/requests/projects to completion and function as a member of a team.

• Strong interpersonal and relationship building skills.

• Strong listening and presentation skills.

• Solid understanding of Windows at a desktop and application level.

• Strong client and service focus.

• Excellent verbal and written communication skills.

• Strong personal, organizational and problem solving skills.

• Strong team building skills.

• Ability to learn quickly and navigate complex processes and internal systems.

Technical Experience:

• Windows 10 OS

• Microsoft Office -(including Outlook, Excel, Project & SharePoint)

• PC Hardware, Laptop & Mobile devices (Apple, Android)

• Experience with Remote Access (including SecurID), Virtualization, Citrix & VPN)

• Market Data - (including Bloomberg, Thomson Reuters, CapIQ)

• Basic knowledge of various technologies including but not limited to Networking,

• Exchange, Security (firewalls, content filtering, etc.), Netapp filers, DFS & File Storage.

Nice to have:

• Jive

• Powershell scripting experience preferred

• Familiarity of Agile/Kanban principles and working methodologies.

• Familiarity with financial services organization - relative importance of technology to the Investment Banking business.

About the Traxion Group

The Traxion Group is an 18 years old Chicago and New York City based management consulting company providing project expertise in business intelligence (scorecards, dashboards, data visualization, Robotics, cost management, business process re-engineering and staff augmentation.