Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of [Senior Principal Consultant] [APS Lead]!
The purpose of this job is to manage and support all aspects of IBM Sterling Connect Direct, Axway Transfer CFT and Secure transport administration.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.
Main Responsibilities:

• Configuration, implementation and support of at least 2 out of the following products: IBM Sterling Connect Direct, Axway Transfer CFT and Axway Secure transport.
• Understand business requirements and design solutions accordingly
• Ensure quality standards in release
• Work with External partners/Vendors to resolve issues or to implement new flows.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
• Follow the required policies and procedures for the incident, problem and change management
• Ensure service performance expectations are met with service levels and quality

Qualifications we seek in you!
Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or

• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Required Skills:

• Knowledgeable about the Product Architecture
• Hands-on experience with at least 2 out of the following products: Connect Direct, Axway Transfer CFT and Secure transport installation, configuration and disaster recovery procedures
• Has worked on Patching and Migrations
• Has Supported the products as an L3
• Must have good troubleshooting and analytical skills
• Excellent communication skills (verbal and written)
• High energy, results driven person with strong interpersonal skills
• Able to work under minimal supervision

Preferred/Desired Skills:

• Capital Markets Domain knowledge is preferred
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across IPC (Incident, Problem & Change Management)
• Knowledge about other products like Control-M, MQSeries and/or NetBackup is preferred.
• Shell/Python Scripting proficiency

Performance Goals

• Meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPI) related to production support.
• Improvements and optimizations to stabilize the environment

Specific features of the activity

• Resource is required to work from Montreal, QC
• Resource should be open to work in Early Morning/Late Morning Shifts
• Resource should be keen to learn newer things related to technology and domain
• Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job**Senior Principal Consultant

Primary Location**CA-Montreal

Schedule**Full-time

Education Level**Bachelor's / Graduation / Equivalent

Job Posting**Sep 1, 2025, 12:20:32 PM

Unposting Date**Ongoing

Master Skills List**Consulting

Job Category**Full Time