About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The Undergraduate Recruitment and Admissions Department aims to provide the Best Student Experience to prospective students from the initial point of interest in undergraduate programs at Western, through the information gathering, application and admission processes.

Responsibilities

The Senior Student Tour Guide will participate in the planning, training, organizing, problem solving and daily operations of the campus tour service. The incumbent will participate in the updating of the tour guide manual, interviewing, hiring, training, scheduling and evaluation of guides. The incumbent leads monthly tour guide meetings and schedules special tours during the academic year. The Senior Student Tour Guide will also collaborate in the planning, organization, and execution of tour guide components of the Fall Preview Day and the March Break Open House recruitment events, and may attend the Ontario Universities' Fair as a representative for Western.

Qualifications

Eligibility Requirement:

• 1 year of experience as a campus tour guide

• Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment (2026-2027 academic year)

• Customer service experience preferred

Skills, Abilities & Expertise:

• Knowledge of Western's campus and the admissions process
• Above average knowledge and awareness of on-campus activities and events
• Excellent verbal communication skills with the ability to deliver information in a clear and positive manner
• Strong public speaking and public relations skills
• Passionate with the ability to provide a positive first impression and be an ambassador for Western
• Ability to relate well to students and their parents
• Demonstrated ability to work well with others particularly in a leadership capacity
• Excellent time management and organizational skills
• Ability to maintain a positive, outgoing attitude, with genuine customer service orientation
• Ability to foster teamwork and encourage team members to learn from each other
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
• Professional and enthusiastic, with the ability and desire to promote Western

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Senior Student Tour Guide applicants must be available to attend monthly tour guide meetings during the fall/winter academic year; as well as attend the following:

**Mandatory tour guide training program tentatively scheduled for: Friday September 19, 2026; Saturday September 20, 2026

****Attend undergraduate campus recruitment events (i.e. Fall Preview Day, Spring Open House)