Our Story

About You:

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young!

About Us:

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too! Avison Young has been recognized as one of Canada's Best Managed Companies for the 13th year in a row, with a Platinum Club designation!

Overview

We’re looking for a global Senior Account Management Leader who will serve as a trusted partner for one of our most important client relationships. In this role, you’ll oversee a high performing team servicing a global office occupier portfolio of over 300 locations in more than 30 countries across multiple services lines including transaction management, facilities management, lease administration, project management, and workplace strategy. The Senior Account Management Leader is the go-to partner, ensuring that Avison Young’s real estate solutions are seamlessly integrated and aligned with the client's overall business objectives. Reporting through our Occupier Services function, you will have the opportunity to materially impact the success of a key client by delivering exceptional service across all operational areas.

Responsibilities

Client Leadership & Governance

• Act as the primary client interface, building trusted advisor relationships with senior stakeholders.
• Lead governance frameworks and business reviews on a regular cadence
• Monitor client satisfaction through structured feedback programs and implement corrective actions.
• Serve as a trusted steward of the client’s business, ensuring all real estate strategies, decisions, and initiatives align with broader organizational goals, financial objectives, and risk management principles.
• Prepare and deliver executive-level presentations on portfolio performance, strategic initiatives, and business alignment.

Program & Project Oversight

• Develop and maintain a comprehensive Account Playbook covering processes, deliverables, and technology tools.
• Oversee transaction and project management processes, ensuring compliance with client requirements.
• Approve and manage customized documentation for scope, budget, and timelines.
• Provide strategic oversight of global lease administration, ensuring accuracy, compliance, and process excellence through leadership of a dedicated team managing portfolio data, invoicing, and landlord relationships.
• Monitor portfolio performance including occupancy, cost, utilization, and sustainability metrics.
• Drive portfolio optimization strategies such as consolidation, expansion, and exit planning.

Business Unit Relationship Management

• Lead and oversee a dedicated team responsible for engaging business unit leaders, ensuring alignment between real estate strategies and core business objectives.
• Drive value realization and relationship management, ensuring business units understand portfolio opportunities, cost optimization strategies, and workplace enhancements.

Operational Excellence

• Establish and track KPIs, SLAs, and benchmarks to measure performance and drive continuous improvement.
• Implement standardized documentation, lease policy checklists, and process guidelines.
• Deliver data-driven insights and reporting to support strategic decision-making.

Vendor & Contract Management

• Manage the Master Services Agreement (MSA) and ensure adherence to contract terms.
• Lead quarterly business reviews (QBRs) and continuous improvement initiatives with the service provider.
• Resolve escalated issues and ensure service recovery plans are implemented when needed.

Financial & Risk Management

• Manage account P&L, ensuring profitability and contract compliance.
• Identify and mitigate operational and contractual risks.
• Support contract renewals and scope expansions through value demonstration.

Team Leadership

• Lead and mentor a cross-functional team, fostering a culture of collaboration and accountability.
• Drive talent development and succession planning
• Promote best practices in governance, change management, and client engagement.
• Champion a culture of innovation, leveraging emerging technologies, AI-driven solutions, and best practices to continuously enhance service delivery and create value for the client.

Qualifications

• Education: Bachelor’s degree in Business, Real Estate, or related field; MBA or PMP preferred.
• Experience: 12+ years in corporate real estate, account management, or PMO leadership with a proven track record of managing complex, multi-service accounts.
• Location: This position will primarily be based in Toronto to maintain proximity to key stakeholders.

Preferred Certifications:

• CoreNet Global MCR (Master of Corporate Real Estate)
• LEED, WELL, or other sustainability credentials

Skills:

• Strategic relationship management and executive-level communication.
• Expertise in program governance, KPI frameworks, and financial oversight.
• Strong analytical and problem-solving capabilities.
• Proficiency in program management tools (Smartsheet, MS Project), IWMS platforms, data analytics tools, and reporting platforms.

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!