Product Owner (626)
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.
We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance). This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience. \n
As a Product Owner, you will Product Strategy & Roadmap Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations Process & Solution Improvement Identify gaps across processes, data, controls, usability, and automation Evaluate friction points for customers and employees and propose scalable improvements Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches Backlog Ownership & Delivery Own and prioritize the product backlog based on business value, urgency, and effort Translate business needs into: Requirements and process maps User stories and acceptance criteria UI/UX expectations and measurable outcomes Cross-Functional Collaboration Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams Facilitate workshops, backlog refinement sessions, demos, and decision forums Ensure alignment across business and technical stakeholders Testing & Release Execution Participate in system testing and lead/support UAT Validate delivered solutions against requirements before release Coordinate release readiness, including training, documentation, and adoption activities Performance & Adoption Measure outcomes against defined KPIs Ensure delivered solutions drive real business improvements Support post-launch optimization and continuous improvement
To be successful in this role, you bring 5+ years in product ownership, business analysis, enterprise systems, or digital transformation Proven ability to prioritize competing demands and connect technology to business outcomes Strong business analysis skills: Process mapping Requirement definition User stories and acceptance criteria Benefit measurement Excellent stakeholder engagement skills with the ability to influence and challenge effectively Experience with testing, UAT, and validating delivered solutions Strong communication skills—able to translate between business and technical teams Comfortable working with data and KPIs to drive decisions and measure success Solid understanding of UI/UX principles in business systems
Bonus points Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems Background in retail, supply chain, logistics, finance, customer service, or sales enablement Familiarity with Agile delivery practices and backlog management tools Experience with process mapping, journey mapping, wireframing, or prototyping Exposure to change management, training, adoption, and post-launch performance tracking
Who You’ll Work With Senior Director, Business Enablement, Automation & Data Business leaders, SMEs, and frontline teams Other Product Owners and Enablement team members IT teams including developers, QA, architects, and operations Data, analytics, finance, HR, and external partners/vendors
Work Environment Hybrid work environment with regular in-person collaboration sessions Standard business hours with occasional support during releases or critical events Minimal travel; occasional visits to stores, distribution centres, or business sites may be required
Why Join Trail? Competitive salary + extended health benefits Generous employee appliance discounts Opportunities for career growth and development Collaborative, team-oriented culture with events and volunteer programs Opportunity to impact a trusted Canadian brand at scale
\n INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
Not the right fit? Search for Product Owner jobs in Richmond, British Columbia, Canada
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers
Similar Jobs
Product Owner (626)
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.
We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance). This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience. \n
As a Product Owner, you will Product Strategy & Roadmap Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations Process & Solution Improvement Identify gaps across processes, data, controls, usability, and automation Evaluate friction points for customers and employees and propose scalable improvements Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches Backlog Ownership & Delivery Own and prioritize the product backlog based on business value, urgency, and effort Translate business needs into: Requirements and process maps User stories and acceptance criteria UI/UX expectations and measurable outcomes Cross-Functional Collaboration Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams Facilitate workshops, backlog refinement sessions, demos, and decision forums Ensure alignment across business and technical stakeholders Testing & Release Execution Participate in system testing and lead/support UAT Validate delivered solutions against requirements before release Coordinate release readiness, including training, documentation, and adoption activities Performance & Adoption Measure outcomes against defined KPIs Ensure delivered solutions drive real business improvements Support post-launch optimization and continuous improvement
To be successful in this role, you bring 5+ years in product ownership, business analysis, enterprise systems, or digital transformation Proven ability to prioritize competing demands and connect technology to business outcomes Strong business analysis skills: Process mapping Requirement definition User stories and acceptance criteria Benefit measurement Excellent stakeholder engagement skills with the ability to influence and challenge effectively Experience with testing, UAT, and validating delivered solutions Strong communication skills—able to translate between business and technical teams Comfortable working with data and KPIs to drive decisions and measure success Solid understanding of UI/UX principles in business systems
Bonus points Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems Background in retail, supply chain, logistics, finance, customer service, or sales enablement Familiarity with Agile delivery practices and backlog management tools Experience with process mapping, journey mapping, wireframing, or prototyping Exposure to change management, training, adoption, and post-launch performance tracking
Who You’ll Work With Senior Director, Business Enablement, Automation & Data Business leaders, SMEs, and frontline teams Other Product Owners and Enablement team members IT teams including developers, QA, architects, and operations Data, analytics, finance, HR, and external partners/vendors
Work Environment Hybrid work environment with regular in-person collaboration sessions Standard business hours with occasional support during releases or critical events Minimal travel; occasional visits to stores, distribution centres, or business sites may be required
Why Join Trail? Competitive salary + extended health benefits Generous employee appliance discounts Opportunities for career growth and development Collaborative, team-oriented culture with events and volunteer programs Opportunity to impact a trusted Canadian brand at scale
\n INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
Not the right fit? Search for Product Owner jobs in Richmond, British Columbia, Canada
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers